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Service order status

Check your service order status

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The required fields are indicated with an *.
    Service Order Number is your service ticket associated with the event or transaction.
    Enter your email address, or product serial number.

    How Do I Find My Product Number and Serial Number?

    The Serial Number (s/n) is a ten-digit alpha-numeric number that is unique to your product.
    The Product Number (p/n) is a six or seven-digit alpha-numeric number that identifies your product. If there is a pound sign (#) or a dash (-) in the p/n, enter only the letters and numbers before the # or - sign.
    Both numbers can be found on the Universal Product Code (UPC) or Service Tag sticker located on the back, side, or bottom of your product (see picture below).
    STICKER EXAMPLE (Your sticker may look different)
     , below are the details for your service order number
    Service Order Number:  Date created: 

    We were unable to locate your service order status based on the information you provided.
    For further assistance,Contact HP
    Product Name
    Serial number
    Product number
    ItemStatusService ticket status indicator.Estimated delivery date *Track this shipment
    Carrier:
    Tracking number
    * Due to parts/inventory back orders, shipping issues, repair times, or circumstances beyond HP’s control, your order may require additional time. In these situations, you will be notified by HP.
      , below are the details for your service order number  .
    To view the status of a different item on this order number 
    select from the dropdown menu below., Or return to the summary view.
    Non-working unit pick-up  HP will pick up your non-working unit from your location for repair
    Not applicable
    Carrier:
    Tracking number
    Estimated pick-up date**
    Actual pick-up date*
    Pick-up shipping address
      
    Repaired unit/part delivery  Delivery/Return of your repaired unit, part, or media.
    Not applicable
    Carrier:
    Tracking number
    Ship date
    Estimated delivery date*
    Actual delivery date
    Delivery shipping address
      

    * Due to parts/inventory back orders, shipping issues, repair times, or circumstances beyond HP’s control, your order may require additional time. In these situations, you will be notified by HP.

    The service order status application is temporarily unavailable at this time.
    -or-
    For further assistance,Contact HP

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