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| HP Exchange Services HW Support Exclude External Monitor 3 year |
| HP Hardware Support Exchange Service offers a reliable and fast exchange service for eligible HP products. Specifically targeted at products that can easily be shipped and on which customers may easily restore data from backup files, HP Hardware Support Exchange Service is a cost-efficient but still convenient alternative to onsite support. For calls received before 2:00 p.m. local time, HP standard business days, excluding HP holidays, HP will ship a replacement product to the Customer’s site for delivery on the next coverage day after the service request has been logged. Service requests received after 2:00 p.m. or outside the coverage window will be logged the next coverage day and serviced within the following coverage day.A replacement product will be delivered by 10:30 a.m. local time in most areas.Delivery time may vary based on geographic location.Next-business-day onsite shipment, standard business hours (9x5) |
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Lower-cost alternative to onsite repair |
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Next-business-day onsite shipment, standard business hours (9x5) |
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| | HP 3y NextBusDay Exchange TC Only SVC (U4847E) | |
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| | HP Exchange Services HW Support Exclude External Monitor 4 year | |
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| | HP 4y NbdExch Thin Client CPU Service (U7927E) | |
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| HP Exchange Services HW Support Exclude External Monitor 5 year |
| Next-business-day onsite shipment, standard business hours (9x5) |
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Lower-cost alternative to onsite repair |
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Next-business-day onsite shipment, standard business hours (9x5) |
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| | HP 5y NextBusDay Exchange TC Only SVC (U7929E) | |
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| HP Next Business Day Onsite HW Supp Exclude External Monitor 4 yr |
| Help improve system uptime |
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Help improve system uptime |
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Help improve system uptime |
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Next-day response, standard business hours (9x5) |
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| | HP 4y Nbd Thin Client CPU HW Support (U7931E) | |
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| HP Next Business Day Onsite HW Supp Exclude External Monitor 5 yr |
| Help improve system uptime |
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Help improve system uptime |
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Help improve system uptime |
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Next-day response, standard business hours (9x5) |
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| | HP 5y Nbd Thin Client CPU HW Support (U7933E) | |
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| HP Next Business Day Onsite HW Support 3 year |
| Convenient onsite support |
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Convenient onsite support |
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Reliable response times |
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Next-day response, standard business hours (9x5) |
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| | HP 3y Nbd Thin Client HW Support (U4849E) | |
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| HP Pick-Up and Return HW Support Exclude External Monitor 4 year |
| HP Hardware Support Offsite Return Services offer high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP designated repair center. The service includes offsite repair or replacement, materials and parts, labor, and the cost of the return shipment. HP provides a return service that includes repair or replacement and return of the defective product, including all parts, labor, and freight. By selecting the HP Return Service option, the Customer assumes responsibility for packaging and shipping or delivering the defective product to an HP designated repair center.HP will return the repaired or replaced product to the Customer's site, if it is within the geographic location where the service is provided. Turnaround time for this service will be three (3) HP business days for eligible locations, except in cases of intermittent failure, which may require additional repair time.Turnaround time is measured in elapsed business days from the time the product is received at an HP designated repair center until the time the repaired or replaced product is ready to be returned to the Customer. Turnaround time does not include the time required to return-ship the repaired or replaced product. The Customer may request expedited return shipment for an additional charge, which will be billed to the Customer.HP Return Service |
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Reliable, lower-cost alternative to onsite support for products in non-critical business or home environments |
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High-quality support |
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HP Return Service |
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| | HP 4y Return Service Thin Client Service (U9603E) | |
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| HP Pick-Up and Return HW Support Exclude External Monitor 5 year |
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Reliable, lower-cost alternative to onsite support for products in non-critical business or home environments |
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High-quality support |
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HP Return Service |
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| | HP 5y Return Thin Client Service (U9602E) | |
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| | HP Post Warranty Nxt Bus Day Exchange Exclude External Monitor HW Supp 1 year | |
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| | HP 1y PW NextBusDayExchange Excl Ext Monitor SVC (U4848PE) | |
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| | HP Post Warranty Nxt Bus Day Onsite HW Supp Exclude External Monitor 1yr | |
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| | HP 1y PW Nbd Thin Client CPU HW Support (U4850PE) | |
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| | HP Post Warranty Return to Depot HW Supp Exclude External Monitor 1 yr | |
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| | HP 1y PW Return ThinClient CPU Service (U6569PE) | |
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