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Designed for Windows Mobile™
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Q . What is the new HP iPAQ hx4700 series Pocket PC?

A . The new HP iPAQ hx4700 Pocket PC is designed for fast, versatile mobile computing both in and out of the office. The VGA color display provides larger image size and higher-quality resolution with broad application compatibility. An integrated security application provides enhanced protection for your device, information, and network connection. With integrated wireless capabilities such as integrated Bluetooth and Wi-Fi (WLAN), you can access the Internet, email, and corporate data at home, at work or on the go1. Extended product life cycle provides stability and investment protection. In addition, with dual SDIO and CF slot expansion capability, there is greater flexibility in storage and functionality. A visually stunning VGA color display, a broad range of feature-rich applications, integrated wireless capabilities, enhanced security and dual-slot expansion make the HP iPAQ hx4700 Pocket PC an essential asset for productivity both in and out of the office.

Q . What is WLAN (Wireless LAN)?

A . A WLAN is a type of Local Area Network (LAN) that uses high frequency radio waves rather than wires to communicate and transmit data among nodes. It is a flexible data communication system implemented as an extension to or as an alternative for, a wired LAN within a building or campus. It is also referred to as Wi-Fi.

Q . Why did HP select Wi-Fi 802.11b versus 802.11a or 802.11g?

A . We chose to integrate 802.11b for the wide market availability, the main system power needs, and small form factor.

802.11a is an extension to 802.11 that applies to wireless LANs and provides up to 54 Mbps in the 5GHz band. 802.11a also has a shorter range and is less power efficient than 802.11b.

802.11g -- applies to wireless LANs and provides up to20+ Mbps in the 2.4 GHz band.

Q . What are the benefits of integrating Wi-Fi (WLAN) into the Pocket PC?

A . HP continues to integrate new technologies to provide the optimal user experience. We listen to our customers and integrate the most universally needed technologies. In addition to integrated solutions, we also provide modular ones. Some users prefer to select and configure their own solutions using iPAQ Pocket PC accessories. Advantages to having WLAN technology integrated include:
  • Smaller, lighter
  • Lower Total Cost of Ownership
  • Easier deployment/distribution/management
  • Easier to hold/more "pocketable"
  • More expandable (can still use expansion packs)
  • Fewer pieces to lose; fewer pieces to break; fewer assets to track
  • Better power management

Q . Can Wi-Fi (WLAN) and Bluetooth connections coexist?

A . Bluetooth and 802.11 use different radios. The distance between the two antennas will determine the level of interference or coexistence of the two radios within the same product. The hx4700 series has software that eliminates the co-existence issue between WLAN and Bluetooth. In the iPAQ Pocket PC, WLAN and Bluetooth connections can be established at the same time without disconnections.

Q . Are HP Wi-Fi (WLAN) products interoperable with other product brands?

A . Yes. HP WLAN products are compatible with products from different vendors employing the same technology (for example, Direct Sequence Spread Spectrum). This compatibility allows users to use client adapters from multiple vendors. The goal of industry standards, including the IEEE 802.11 specifications, is to allow compliant products to interoperate without explicit collaboration between vendors. WECA (Wireless Ethernet Compatibility Alliance) is an industry organization that certifies WLAN product interoperability. The 802.11b specification provides the guidelines for WLAN interoperability, and the Wireless Ethernet Compatibility Alliance (WECA) ensures that products interoperate in real-world applications. Systems can interoperate as long as the PC client card and access point are 802.11b compliant and WECA certified.

Q . What is the data throughput speed of an 802.11b WLAN network connection?

A . 802.11b WLANs operate up to speeds of 11 Mbps. WLAN users experience speed comparable to that offered by many-wired networks. Similar to the wired network, WLAN throughput speed depends on such factors as network topology, load, and distance from the access point.

Q . What is a Hot Spot?

A . A hot spot is a place where you can access WLAN/Wi-Fi service, either free or fee-based. Hot spots can be inside a coffee shop, airport lounge, train station, convention center, hotel or any other public meeting area. Corporations and campuses are also implementing hot spots to provide wireless Internet access to their visitors and guests. In some parts of the world, hot spots are also known as cool spots.

Q . What is Ad-Hoc mode?

A . Ad-Hoc mode is a profile setting that provides independent peer-to-peer connectivity. In Ad-Hoc mode you can connect to other WLAN enabled devices without the need of an access point.

Q . What is Network Infrastructure mode?

A . Network Infrastructure mode is a client setting providing connectivity to an Access Point. As compared to Ad-Hoc mode, whereby devices communicate directly with each other, a Profile set in Infrastructure Mode must pass data through a central Access Point. The Access Point not only mediates wireless network traffic in the immediate neighborhood, but also provides communication with the wired network.

PCs communicate directly with each other; clients set in Infrastructure mode all pass data through a central Access Point. The Access Point not only mediates wireless network traffic in the immediate neighborhood, but also provides communication with the wired network.

Q . What are the requirements for WLAN connectivity?

A . A standard WLAN infrastructure (access points), other Bluetooth enabled devices, separately purchased equipment and a service contract with a wireless airtime provider may be required for applicable wireless communication. Wireless Internet use requires a separately purchased service contract. Check with a service provider for availability and coverage in your area. Not all Web content available.

Q . What version of Active Sync works with Windows Mobile™ 2003 software?

A . You must use the latest version of Active Sync (3.7 or later) with Windows Mobile 2003 software. ActiveSync 3.7 is included on your companion CD. You can download ActiveSync 3.7 from the Microsoft website at http://www.microsoft.com/pocketpc.

Q . Are all of my accessories (SD Cards, software programs) compatible with Windows Mobile 2003 software?

A . At the time of launch of the Windows Mobile 2003 software operating system, many accessories and software work with your Pocket PC. If you have trouble with a third-party software or accessory, check the third-party’s website for a driver update.

Q . Can the iPAQ Pocket PC synchronize with Outlook XP?

A . Yes, using the latest ActiveSync®, included on your companion CD. You can also download (free) from the Microsoft website at http://www.microsoft.com/pocketpc.

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Q . Which version of Windows Mobile 2003 software is featured on the iPAQ hx4700 Pocket PC?

A . The iPAQ hx4700 series Pocket features Windows Mobile 2003 Second Edition software -- Premium Edition.

Q . What is Bluetooth?

A . Bluetooth is a short--range wireless1 technology that allows connection between devices without requiring cables. For example, you can connect your iPAQ Pocket PC to a cellular phone, notebook computer, or printer without a connecting cable. Bluetooth technology redefines the very way we experience connectivity.

Q. What can I do with Bluetooth?

A . With Bluetooth you can:
  • Wirelessly access the Internet or corporate server using your iPAQ Pocket PC and a Bluetooth mobile phone1,2
  • Wirelessly connect to a Bluetooth notebook or desktop that has an Ethernet or 802.11b connection to access your Internet or corporate data exchange information1
  • Exchange electronic business cards
  • Share a file folder on your Bluetooth device with other users ‘ Bluetooth wireless office1
  • Synchronize information between your iPAQ Pocket PC and Bluetooth-enabled desktop or notebook
  • Wirelessly print to a Bluetooth printer from your desktop, notebook, or iPAQ Pocket PC
  • Create a wireless network using Bluetooth access points to connect to the Internet whether in your office, in a meeting room, or in a lounge area3

Q . What Bluetooth devices will work with the iPAQ hx4700 series Pocket PC?

A . The Bluetooth specification uses profiles to identify special services that can be implemented by individual Bluetooth products. A Bluetooth device can implement one or many profiles, depending on the functionality it desires. Two devices can only perform activities with each other if they both support a common profile. That is why HP has created a Bluetooth Compatibility Matrix to help customers identify products that work well with HP Bluetooth products. See the Bluetooth Compatibility Matrix at Bluetooth Compatibility Matrix.

Q . What Bluetooth profiles are supported in the iPAQ hx4700 series Pocket PC?

A . The following Bluetooth profiles are supported:
  • General Access Profile
  • Service Discovery Application Profile
  • Serial Port Profile
  • Generic Object Exchange Profile
  • File Transfer Profile
  • Dial-Up Networking Profile
  • LAN Access Profile
  • Object Push Profile
  • Basic Printing Profile
  • Hard Copy Replacement Profile (printing)
  • Personal Area Networking Profile

Q . What security options are available on the iPAQ hx4700 series Pocket PC?

A . Data encryption and authentication from HP Protect Tools powered by Credant provides increased protection for data stored on your iPAQ. With this application, email, calendar, contacts and files stored in main memory or memory cards are automatically encrypted (when HP Protect Tools is enabled). If your device is lost or stolen, access to the device is protected by PIN or password authentication. Full VPN and WEP enhanced security included in the Microsoft OS. A VPN provides enhanced security when accessing your secured corporate information over the Internet. WEP provides 64-bit and 128-bit encryption security for an authorized connection and data transfer when connected via a WLAN. Advanced level of security for wireless communication with support for (Cisco) LEAP, 802.1X, and WPA (Wi-Fi Protected Access).

Q . What is 802.1X and is it supported?

A . The hx4700 series supports the IEEE 802.1X standard for wireless encryption for customers whose networks support this feature. This security standard controls access to a wireless network by varying encryption keys using the Extensible Authentication Protocol (EAP). Windows Mobile 2003 software supports Transport Layer Security (TLS) and Microsoft’s Protected EAP (PEAP) implementation of 802.1X. Both implementations require an enroller to retrieve the appropriate certificates from a central certificate authority (CA) onto your Pocket PC. The enroller is included in the ROM for the hx4700 series.

Q . What is WEP and is it supported?

A . Wired Equivalent Privacy (WEP) is a basic wireless security provided by Wi-Fi. In some instances, WEP may be all a home- or small-business user needs to protect wireless data. WEP is supported in 64-bit and 128-bit encryption modes. As 128-bit encryption provides a longer algorithm that takes longer to decode, it can provide better security than basic 64-bit encryption. Windows Mobile 2003 software supports WEP.

Q . What is WPA and is it supported?

A . Short for Wi-Fi Protected Access, a Wi-Fi standard that is designed to improve upon the security features of WEP. The technology is designed to work with existing Wi-Fi products that are enabled with WEP (i.e., as a software upgrade to existing hardware), but the technology includes two improvements over WEP:

Improved data encryption through the temporal key integrity protocol (TKIP). TKIP scrambles the keys using a hashing algorithm and, by adding an integrity-checking feature, ensures that the keys have not been tampered with.

User authentication through the extensible authentication protocol (EAP). WEP regulates access to a wireless network based on a computer’s hardware-specific MAC address, which is relatively simple to be sniffed out and stolen. EAP is built on a more secure public-key encryption system to ensure that only authorized network users can access the network.

Q . What is a VPN?

A . Virtual Private Network (VPN) is a type of technology designed to increase the security of information transferred over the Internet. VPN works with either wired or wireless networks, as well as with dial-up connections. VPN creates a private encrypted tunnel from the end user's computer, through the local wireless network, through the Internet, to the corporate servers and database.

Q . What is the difference between reflective and transflective display?

A . Reflective is front-lit active matrix display viewable by utilizing internal or external light source, ideal for indoor or outdoor use. The rear polarizer of a reflective display includes a diffuse reflector. This layer reflects polarized ambient light that has entered the front of the display back through the LCD cell. Reflective displays require ambient light to be seen, with high brightness, excellent contrast (14:1), and wide viewing angles. iPAQ Pocket PCs using the reflective LCD's are front-lit.

Transflective display combines transmissive and reflective technologies utilizing internal or external light source. Transmissive displays have a clear polarizer on the front and the back. The display depends on light coming through from the back of the display toward the user. Reflective displays reflect polarized ambient light that has entered the front of the display back trough the LCD cell.

The benefits of transflective display are crisper images and clearer text, with rich color saturation.

Q . What type of display technology does the iPAQ hx4700 series Pocket feature?

A . The iPAQ hx4700 series Pocket PC utilizes a 4.0” transflective TFT VGA 64K color display and allows better and easier viewing of documents, images, and web pages in both portrait and landscape modes.

Q . What are the benefits of VGA display?

A . VGA color displays allow better and easier viewing of documents, images, and web pages. The hx4700 has a 4” VGA display which will allow users to view high density images such as pictures and complex web pages without eye-strain or loss of resolution.

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Q . Will applications made for use with QVGA products work on VGA?

A . Yes, but the screens in the QVGA applications will not be able to take advantage of VGA resolution. For best results, use applications that have been written to take advantage of VGA screen resolutions in Windows Mobile 2003 software.

Q . Can a button be set to switch from portrait to landscape?

A . Yes, using an iPAQ applet, you can change your iPAQ’s predefined button settings.

Q . What is the battery runtime of the iPAQ hx4700 series Pocket PC when using the removable/rechargeable 1800 mAH Lithium-lon battery?

A . The battery life will vary based on an estimated typical use pattern of an average user, the configuration of the computer and the usage pattern of the individual user. Use of some attachments may significantly decrease battery life.

The hx4700 series also includes an extended removable/rechargeable 3600 mAh Lithium-Ion battery that can be purchased as an option.

Q . Can I maintain a wireless connection while I change the removable battery?

A . No. When swapping batteries, the connection and any unsaved data will be lost. The Back Up battery will not maintain the wireless connection or any unsaved data.

Q . What is the Back Up battery for and how long will it last?

A . The Back Up battery is not used to power the device. This internal battery is only intended to maintain stored memory during a battery swap of the main removable battery. The Back Up battery will last up to 30 minutes. If the Back Up battery is depleted and a main battery is not being used, the device will perform a hard reset and data that is in RAM will be lost.

Q . Is the Back Up Battery replaceable?

A . The Back Up battery is not user-replaceable. It is replaceable by HP Service and Support only.

Q . How can I increase the battery life of my device?

A . You can preserve battery life by disconnecting a wireless connection and adjusting your backlight settings when not being used. You can also purchase an Extended removable battery.

Q . What has the greatest impact on battery life?

A . The following have the greatest impact on battery life:
  • Backlight
  • WLAN active connection
  • Bluetooth active connection
  • Playing games
  • Multimedia

Q . How frequently can you recharge the battery?

A . Your battery may be recharged at any time.

Q . Will the battery become damaged by charging it before the battery has completely discharged?

A . No. Recommendation is that the Pocket PC remains connected to A/C power when not in use. Staying connected to A/C for an extensive period will not damage the battery. The Pocket PC operates with Lithium Ion battery that does not retain a memory.

Q . What is the memory available on the iPAQ Pocket PC hx4700 series?

A . The iPAQ hx4700 series Pocket PC has 192 MB total memory; (128 MB Strata Flash ROM and 64 MB SDRAM (UP to135 MB user available memory (includes 80 MB iPAQ File Store).

Q . How much nonvolatile memory space (iPAQ File Store) is available?

A . The hx4700 series offer up to 80 MB of iPAQ File Store.

Q . What is the iPAQ Image Zone?

A . The iPAQ Image Zone is an image viewer that supports JPG, BMP, and PNG. It also has a unique slide show mode to display your images in a digital frame mode.

Q . What is iPAQ Backup?

A . It is a device backup/restore utility included with the iPAQ hx4700 series. The iPAQ Backup features improved backup and restore speed, selective backup and restore, password-protected backup file, scheduled backup, battery monitoring, and compression.

Q . What are the data preservation tools used for backup?

A . The iPAQ hx4700 series Pocket PC offers 3 types of backup and preservation tools.
iPAQ Backup - backs up your applications and data to main memory, memory cards, or the host PC
The PIM Backup - backs up your most critical personal data, like contacts
iPAQ File Store - provides extra data security with up to 2.8 MB non-volatile flash ROM

Q . What are the hardware requirements for iPAQ Backup?

A . The storage requirements for the backup image files are dependent on the amount of remaining memory space.

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Q . Can I back up multiple image files to my storage card?

A . Yes. iPAQ Backup allows you to choose the name and location of the image file.

Q . Can I back up to iPAQ File Store?

A . Yes. Storing the backup image file to iPAQ File Store or to a storage card is an easy method to recover when having to hard reset the unit.

Q . I have set scheduling to take place, but it does not start automatically.

A . iPAQ Backup scheduling does not perform unattended backup operations, but will prompt you to initiate the Pocket Backup operation.

Q . Where is the best place to save backup files?

A . In order to avoid accidental loss of backup files due to total loss of battery power or hard reset, the best place to store backup files is on a Storage Card or in iPAQ File Store folder.

Q . Do I need to select iPAQ Backup Options each time before Backup or Restore?

A . Once Options are selected, they will be remembered (except in the case of hard reset or total loss of battery power), so there is no need to select Options each time iPAQ Backup is used. In the case of hard reset or complete loss of Battery power, the options setting will require resetting.

Q . Does iPAQ Backup back up everything including contacts, appointments, tasks, and preferences?

A . The iPAQ Backup offers flexible options on what you include in the backup file and can include all data and applications on the Pocket PC.

Q . What is the difference between Secure Digital and MMC technologies?

A . Secure Digital (SD) media features faster data transfer rates and the ability to manually write-protect data. Multimedia Card (MMC) technology is used to add content such as games, e-books, travel software, and other data to your handheld inexpensively with no impact on the storage capacity. Cards can be read-only or rewriteable.

Q . Can I switch my SD card used in my camera to my iPAQ and access pictures?

A . Yes.

Q . Does the iPAQ hx4700 series Pocket PC support the 4-bit data BUS of SD memory and SDIO cards?

A . Yes.

Q . Does the iPAQ hx4700 series Pocket PC support memory cards?

A . Yes, the iPAQ hx4700 series Pocket PC supports both SD and MMC memory cards.

Q . Does the iPAQ hx4700 series Pocket PC support SDIO?

A . Yes, the iPAQ hx4700 series Pocket PC is SDIO ready. HP is supporting SDIO Now! as a standard way to ensure SDIO cards will work across Pocket PC devices.

Q . What are some of the future SDIO options?

A . Future planned peripherals include connectivity (multimedia, camera, scanner) options and more.

Q . What software is included on the Companion CD?

A . The companion CD provides various software deliverables, including applications from Microsoft® and HP.

ActiveSync 3.7 (Desktop device synchronization), Adobe FDF Viewer for Pocket PC, Adobe Reader for PC, Afaria Management, Altiris Express, Flash Player for Pocket PC, Outlook 2002 Desktop, and WorldMate (FA282A#ABA models only). Links to websites for additional downloadable applications (some programs may require purchase of additional desktop software).

HP additional software and documentation: Safety and Comfort Guide on PDF, and User Guide on PDF iPAQ Pocket PC Reference Guide on PDF.

We also offer, on the CD, trial applications of Audible Player, Cadenza (Lotus Notes client), File Explorer 2003, ListPro, Presenter-to-go, and Vindigo 2.0.

Please note that programs can vary based on SKU purchased, and some programs may require links to various web sites.

Q . Are other iPAQ Pocket PC series accessories compatible with the hx4700 models?

A . Not all of the iPAQ Pocket PC accessories can be used with the iPAQ hx4700 series Pocket PC due to different designs.

Q . What accessories are available?

A . The accessories specific for the iPAQ hx4700 series include:
  • USB Cradle/Charger
  • Batteries
Other iPAQ Pocket PC accessories that can be used with the h4700 models include:
  • SDIO Photosmart Mobile Camera
  • iPAQ Bluetooth Navigation System (U.S. & Canada only)
  • AC Adapter
  • SD memory cards
  • Auto adapter
  • Charger adapter
  • Cases
  • Keyboards
For a complete list of accessories and their compatibility, please visit www.hp.com/pocketpc/options.

Q . Is the iPAQ hx4700 series Pocket PC serial supported?

A . Yes, the hx4700 series is supported via HP standard 22 pin cable interface (cable must be purchased separately).

Q . Does the cradle for the iPAQ hx4700 series Pocket PC support USB?

A . Yes, the iPAQ hx4700 series Pocket PC is supported via HP standard 22 pin cradle interface.

Q . Does the cradle for the iPAQ hx4700 series Pocket PC support IrDA?

A . Yes, the iPAQ hx4700 series Pocket PC is SIR and FIR supported.

Q . What is FIR?

A . Integrated IrDA FIR (fast infrared) provides you with yet another fast (up to 4 Mbps), cable-free method of moving data wirelessly between other FIR equipped devices; also communicates with slower (115 Kbps) SIR (serial infrared) devices.

Q . Is Universal Remote control (CIR) on the iPAQ hx4700 series?

A . No.

Q . Can the Nevo application be used with the iPAQ hx4700 series?

A . No.

Q . Does this cradle work with iPAQ Pocket PCs other than hx4700 series?

A . Yes, this cradle is designed for compatibility with other HP iPAQ Pocket PCs.

Q . Can I use any of the iPAQ Pocket PC h4700 models as a phone?

A . No, the iPAQ hx4700 series Pocket PC models have integrated wireless LAN technology, which requires an 802.11b infrastructure in place for connectivity. Therefore, this device is intended for data use, as opposed to voice communications. The exception to this might be the use of a separately purchased Voice Over IP software application, which allows you to use this device as a VoIP phone in an 802.11b WLAN environment.

Q . How can I print from my handheld?

A . You can print with the infrared beam on your iPAQ hx4700 series Pocket PC or wireless through a Bluetooth enabled printer. First, install the HP printing software from the HP Companion CD.

Q . How can I print using Bluetooth technology?

A . First, you must be printing to a Bluetooth enabled printer. Set up a connection with the printer using Bluetooth Manager. Next, open the HP printing software and select the document you wish to print. Follow the instructions in the Print Wizard.

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1A standard WLAN infrastructure, other Bluetooth-enabled devices, and a service contract with a wireless airtime provider may be required for applicable wireless communication. Wireless Internet use requires a separately purchased service contract. Check with service provider for availability and coverage in your area. Not all web content available.
2Available at additional cost from other manufacturers.
3Availability of public wireless access points limited. Wireless internet use requires separately purchased Internet service contract.
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