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HP iPAQ h6300 series Pocket PC - Frequently asked questions


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HP iPAQ h6300 series Pocket PC - Handheld PCs

» Overview

» Specifications

FAQs

Frequently asked questions and answers

Q . What is the new HP iPAQ Pocket PC h6300 series?

A . HP iPAQ Pocket PC h6300 series is the ultimate in mobility and connectivity. It is the first handheld with 3-way wireless technologies built-in resulting in the one global device for all of your mobile communication needs.

Q . Who is the target market for the h6300?

A . The enterprise customer that needs more enterprise rich applications, such as mobile data and email; the mobile professional that seeks a single device with integrated voice, data and wireless capabilities; the individual consumer that wants to stay connected to friends and family.

Q . If this is a co-branded product, what is the official name of the product?

A . The HP iPAQ Pocket PC h6315 (model with camera).

Q . How many carriers will support this product at time of launch, and who are they?

A . We will be launching the HP iPAQ h6300 in conjunction with T-Mobile in the United States. It will be a co-branded HP and T-Mobile product.

Q . Why did HP choose to launch this product first with T-Mobile here in the US instead of another carrier?

A . T-Mobile offers the right combination of technologies and capabilities such as:
  • TMO offers a nationwide voice and data network to support connectivity when on the go.
  • TMO has deployed an extensive Wi-Fi Hot Spot network with over 9,000 locations in the US to enable customers to take full advantage of the high-speed Wi-Fi features of the h6300.
  • TMO has global pricing plans through their relationship with Deutche Telecom to enable voice and data services around the world.

Q . What are the details of the T-Mobile service agreement for this device? Will subscribers be privy to discounts on additional items?

A . The T-Mobile rate plans are aggressive and offer a combination of radio technologies (voice and data plans) where an HP customer can buy a wireless voice and data plan and get Wi-Fi unlimited all for under $80. We believe that most customers will opt for plans in this price range.

Q . Is there an exclusive agreement to sell this product with T-Mobile for a certain period?

A . We are initially bringing this product to market with T-Mobile and then will look to certify this product under additional carriers. We cannot go into additional details about carrier agreements.

Q . Do I buy this product directly from HP or the carrier? Who activates the product for me? Who handles my billing? Who handles service and support?

A . Customers are given a choice on how they would like to purchase the h6300. The product will be available through our usual HP channels, such as direct, retails, and online at hpshopping.com. The products are also available through T-Mobile’s channels such as the T-Mobile stores T-Mobile retailers and online. Since we want to make this easy for the customer, we have provided one point of contact (T-Mobile) for activation, billing, and support, regardless of where you purchased the product. HP and T-Mobile will continue to work together “behind the scenes” to jointly support the needs of the customer, while still providing one point of contact. (Note: for enterprise customers bulk activation is another example of the ease of engagement that HP and T-Mobile are offering their customers.)

Q . Are there any new consumer-like features in the h6300 that differ from the previous iPAQ line?

The new h6300 will have built-in phone capability (GSM/GPRS) as well as Text Messaging (SMS) and Picture Messaging (MMS) for contacting friends and family, sharing photos, and voice notes. Building on HP’s leadership in printing and imaging solutions, the h6300 also now has a built-in camera.

Q . Why integrate a camera in a device that may be used in an enterprise environment? Most companies do not want their employees bringing any kind of camera into the workplace.

A . We offer the customer a choice between having an integrated camera and not having a camera in the h6300. This satisfies both an enterprise’s requirements, and a consumer’s interests. There are also certain fields that find an integrated camera beneficial, and we have had customer feedback asking for us to integrate a camera (real estate, etc,) so we now have a model that satisfies that customer need.

Q . Why did HP choose to partner with TI for this product?

A . TI is clearly a leader in the wireless space, and with the level of wireless integration on this product, TI was a natural choice for a partner. TI has extensive experience with wireless technologies including wireless WAN, wireless LAN, Bluetooth, and more. In addition TI’s expertise extends from wireless network infrastructure to access points to mobile terminals. With the breadth of wireless experience TI has to offer, their expertise has been instrumental in the development of this product.

Q . What is the resolution of the built-in camera?

A . VGA (640 x 480)

Q . What are the key features from the iPAQ family that will continue in the iPAQ Pocket PC h6300?

A . As with many previous models, the h6300 will include an SDIO slot, removable/rechargeable batteries, transflective screen technology, and integrated Wi-Fi 802.11B (Wireless LAN) and Bluetooth® technology.

Q . How many wireless technologies are built-in?

A . There are 3-wireless technologies built-in to the h6300; the first handheld of this type that is widely available in GSM/GPRS, Wi-Fi 802.11b (WLAN), Bluetooth®.

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Q . Why would a customer need/want 3 wireless technologies built-in? What are the benefits?

A . With the h6300, customers now have a choice between multiple global wireless technologies, each with their own benefits. It’s like having a wireless capability for every occasion.

”Do more” and be productive – send, receive, and reply to email in real time while on the go; move through a wireless LAN enabled office building and stay connected; wirelessly synchronize to a Bluetooth enabled PC; take pictures and send them wirelessly to clients or customers (i.e. real estate or insurance agent example.).

”Get more” from your everyday life – Communicate with friends and family through voice calls; surf the Internet for hotels while on vacation; take pictures and capture memories; keep in touch via text messaging, check email in hotspots such as coffee shops, etc.

Q . Do the three radios work simultaneously together; isn’t interference a problem? And does it automatically switch from one wireless technology to the other?

A . This product is designed so that the three radios interact with each other with minimum interference. Features like auto notification allow a user to choose to switch to WLAN while using GPRS or vice versa.

Q . Does this product have a push technology solution?

A . Yes, through T-Mobile’s My Email solution users can experience a push email solution.

Q . Does this product have the new EDGE technology?

A . No, the iPAQ is using the GPRS network, not the EDGE network.

Q . Why would I need Bluetooth if I have GSM/GPRS…don’t most people use Bluetooth to pair a phone and PDA together to enable WWAN connectivity?

A . There are many more uses for Bluetooth that just this example. Bluetooth allows connection wirelessly to various devices, including headsets, phones, printers, etc.

Q . Is the GSM/GPRS dual band or tri-band?

A . It’s actually QUAD band. This international GSM phone supports 850, 900,1800,1900 MHz.

Q . Is this a Smartphone OS based product?

A . No, this new model will have the Microsoft Pocket PC Phone Edition operating system.

Q . How is the Smart Phone OS different that the Windows Mobile software for Pocket PC Phone Edition?

A . Though we continue to evaluate all options, today we are not offering a product with the Smartphone Operating System and have chosen to pursue a product with the Phone Edition Operating System. With Microsoft Phone Edition, the h6300 has all of the standard PDA functionality of a Windows Mobile-based Pocket PC plus the capability of a feature-rich mobile phone. This means customers can dial from contacts, send SMS messages, identify incoming callers or easily take call notes. With wireless service through a mobile operator and a service contract, you can wirelessly access the Internet, your corporate networks, and send and receive e-mail to help you stay in touch while on the go. Phone Edition also has touch screen navigation and a larger screen size for better data viewing and overall Internet experience. The emphasis is on wireless data first.

By comparison, the Smartphone OS integrates PDA-type functionality into a voice-centric handset, placing the emphasis on wireless voice capability.

Since we believe these users value the richer data experience a voice-enabled PDA delivers (with a larger screen size and greater input capabilities) versus a voice-centric smart phone, and this is why we chose to integrate Microsoft’s Phone Edition versus Smartphone.

Q . What is Wi-Fi (Wireless LAN)?

A . Wi-Fi is a type of Local Area Network (LAN) that uses high frequency radio waves rather than wires to communicate and transmit data among nodes. It is a flexible data communication system implemented as an extension to or as an alternative for, a wired LAN within a building or campus.

Q . Why did HP select Wi-Fi 802.11b versus 802.11a or 802.11g?

A . We chose to integrate 802.11b for the wide market availability, the main system power needs, and small form factor.

802.11a is an extension to 802.11 that applies to wireless LANs and provides up to 54 Mbps in the 5GHz band. 802.11a also has a shorter range and is less power efficient than 802.11b.

802.11g -- applies to wireless LANs and provides up to 20+ Mbps in the 2.4 GHz band.

Q . What are the benefits of integrating Wi-Fi (WLAN) into the Pocket PC?

A . HP continues to integrate new technologies to provide the optimal user experience. We listen to our customers and integrate the most universally needed technologies. In addition to integrated solutions, we also provide modular ones. Some users prefer to select and configure their own solutions using iPAQ Pocket PC accessories. Advantages to having WLAN technology integrated include:
  • Smaller, lighter
  • Lower Total Cost of Ownership
  • Easier deployment/distribution/management
  • Easier to hold/more "pocketable"
  • More expandable (can still use expansion packs)
  • Fewer pieces to lose; fewer pieces to break; fewer assets to track Better power management

Q . Can Wi-Fi (WLAN) and Bluetooth connections coexist?

A . Bluetooth and 802.11 use different radios. The distance between the two antennas will determine the level of interference or coexistence of the two radios within the same product. The h6300 and h6300 have software that reduces the co-existence issue between Wi-Fi and Bluetooth. In the iPAQ Pocket PC, Wi-Fi and Bluetooth connections can be established at the same time without disconnections.

Q . Are HP Wi-Fi (WLAN) products interoperable with other product brands?

A . Yes. HP WLAN products are compatible with products from different vendors employing the same technology (for example, Direct Sequence Spread Spectrum). This compatibility allows users to use client adapters from multiple vendors. The goal of industry standards, including the IEEE 802.11 specifications, is to allow compliant products to interoperate without explicit collaboration between vendors. WECA (Wireless Ethernet Compatibility Alliance) is an industry organization that certifies WLAN product interoperability. The 802.11b specification provides the guidelines for WLAN interoperability, and the Wireless Ethernet Compatibility Alliance (WECA) ensures that products interoperate in real-world applications. Systems can interoperate as long as the PC client card and access point are 802.11b compliant and WECA certified.

Q . What is the data throughput speed of a Wi-Fi 802.11b network connection?

A . 802.11b WLANs operate up to speeds of up to11 Mbps. WLAN users experience speed comparable to that offered by many-wired network. Similar to the wired network, WLAN throughput speed depends on such factors as network topology, load, and distance from the access point.

Q . What is a Hot Spot?

A . A hot spot is a place where you can access WLAN/Wi-Fi service, either free or fee-based. Hot spots can be inside a coffee shop, airport lounge, train station, convention center, hotel or any other public meeting area. Corporations and campuses are also implementing hot spots to provide wireless Internet access to their visitors and guests. In some parts of the world, hot spots are also known as cool spots.

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Q . What is Network Infrastructure mode?

A . Network Infrastructure mode is a client setting providing connectivity to an access point. As compared to ad-hoc mode, whereby devices communicate directly with each other, a profile set in Infrastructure Mode must pass data through a central Access Point. The Access Point not only mediates wireless network traffic in the immediate neighborhood, but also provides communication with the wired network.

PCs communicate directly with each other; clients set in Infrastructure mode all pass data through a central Access Point. The Access Point not only mediates wireless network traffic in the immediate neighborhood, but also provides communication with the wired network.

Q . What are the requirements for Wi-Fi (WLAN) connectivity?

A . A standard WLAN infrastructure (access points), other Bluetooth-enabled devices separately purchased equipment and a service contract with a wireless airtime provider may be required for applicable wireless communication. Wireless Internet use requires a separately purchased service contract. Check with a service provider for availability and coverage in your area. Not all Web content available.


Q . What version of Active Sync works with Windows Mobile™ 2003 software?

A . You must use the latest version of Active Sync (3.7 or later) with Windows Mobile 2003 software. ActiveSync 3.7 is included on your companion CD. You can download ActiveSync 3.7 from the Microsoft website at http://www.microsoft.com/pocketpc.

Q . Which version of Windows Mobile 2003 software is featured on the h6300 Pocket PCs?

A . The iPAQ Pocket PC h6300 features Windows Mobile 2003 software -– Phone Edition.

Q . What is Bluetooth?

A . Bluetooth is a short--range wireless1 technology that allows connection between devices without requiring cables. For example, you can connect your iPAQ Pocket PC to a cellular phone, notebook computer, or printer without a connecting cable. Bluetooth technology redefines the very way we experience connectivity.

Q. What can I do with Bluetooth?

A . With Bluetooth you can:
  • Make a wireless phone call using a Bluetooth headset
  • Access the Internet or email1
  • Wirelessly access the Internet or corporate server using your iPAQ Pocket PC and a Bluetooth mobile phone2
  • Wirelessly connect to a Bluetooth notebook or desktop that has an Ethernet or 802.11 connection to access your Internet or corporate data exchange information1
  • Exchange electronic business cards
  • Share a file folder on your Bluetooth device with other users ‘ Bluetooth wireless office1
  • Synchronize information between your iPAQ Pocket PC and Bluetooth-enabled desktop or notebook
  • Wirelessly print to a Bluetooth printer from your desktop, notebook, or iPAQ Pocket PC
  • Create a wireless network using Bluetooth access points to connect to the Internet whether in your office, in a meeting room, or in a lounge area3

Q . What Bluetooth devices will work with the iPAQ Pocket PC h6300 series?

A . The Bluetooth specification uses profiles to identify special services that can be implemented by individual Bluetooth products. A Bluetooth device can implement one or many profiles, depending on the functionality it desires. Two devices can only perform activities with each other if they both support a common profile. That’s why HP has created a Bluetooth Compatibility Matrix to help customers identify products that work well with HP Bluetooth products. See the Bluetooth Compatibility Matrix.

Q. What Bluetooth profiles are supported in the iPAQ Pocket PC h6300 series?

A . The following Bluetooth profiles are supported:
  • General Access Profile
  • Service Discovery Application Profile
  • Serial Port Profile
  • Generic Object Exchange Profile
  • File Transfer Profile
  • Dial-Up Networking Profile
  • LAN Access Profile
  • Object Push Profile
  • Basic Printing Profile
  • Hard Copy Replacement Profile (printing)
  • Personal Area Networking Profile
  • Headset Profile
  • Handsfree Profile

Q . What security options are available on the iPAQ Pocket PC h6300 series?

A . Device protection is addressed on the iPAQ Pocket PC in several key areas such as the 4-digit Pin and 8-character alpha numeric Strong Password Authentication option that exists in Windows Mobile 2003.

In addition to the security option just described, HP continues to offer file encryption from F-Secure (on the Companion CD).

Q . Is LEAP supported on the iPAQ Pocket PC h6300 series?

A . The Cisco Lightweight Extensible Authentication Protocol (LEAP) is supported on the h6300 series for customers whose networks support this feature.

LEAP is a wireless technology that is built on the 802.1X authentication for local area networks (LANs), which allows users to roam freely and not to be tied to any one specific domain or rotation of encrypted security keys.

Q . What is 802.1X and is it supported?

A . The h6300 series supports the IEEE 802.1X standard for wireless encryption for customers whose networks support this feature. This security standard controls access to a wireless network by varying encryption keys using the Extensible Authentication Protocol (EAP). Windows Mobile 2003 software supports Transport Layer Security (TLS) and Microsoft’s Protected EAP (PEAP) implementation of 802.1X. Both implementations require an enroller to retrieve the appropriate certificates from a central certificate authority (CA) onto your Pocket PC. The enroller is included in the ROM for the h6300 series.

Q . What is WEP and is it supported?

A . Wired Equivalent Privacy (WEP) is a basic wireless security provided by Wi-Fi. In some instances, WEP may be all a home- or small-business user needs to protect wireless data. WEP is supported in 64-bit and 128-bit encryption modes. As 128-bit encryption provides a longer algorithm that takes longer to decode, it can provide better security than basic 64-bit encryption. Windows Mobile 2003 software supports WEP.

Q . What is a VPN?

A . Virtual Private Network (VPN) is a type of technology designed to increase the security of information transferred over the Internet. VPN works with either wired or wireless networks, as well as with dial-up connections. VPN creates a private encrypted tunnel from the end user's computer, through the local wireless network, through the Internet, to the corporate servers and database.

Q . What is the difference between reflective and transflective display?

A . Reflective is front-lit active matrix display viewable by utilizing internal or external light source, ideal for indoor or outdoor use. The rear polarizer of a reflective display includes a diffuse reflector. This layer reflects polarized ambient light that has entered the front of the display back through the LCD cell. Reflective displays require ambient light to be seen, with high brightness, excellent contrast (14:1), and wide viewing angles. iPAQ Pocket PCs using the reflective LCD's are front-lit.

Transflective display combines transmissive and reflective technologies utilizing internal or external light source. Transmissive displays have a clear polarizer on the front and the back. The display depends on light coming through from the back of the display toward the user. Reflective displays reflect polarized ambient light that has entered the front of the display back trough the LCD cell.

The benefits of transflective display are crisper images and clearer text, with rich color saturation.

Q . What type of display technology does the iPAQ Pocket PC h6300 series feature?

A . Transflective type TFT color with LED backlight.

Q . What is the battery runtime of the iPAQ Pocket PC h6300?

A . Battery life always depends on usage. The voice battery life will be very cell phone-like with up to 5.1 hours of talk time and up to 220 hours of standby time (as measured by GSM TW.09). HP will also offer an extended 3600 mAh battery option (sold separately).

NOTE: Battery life will vary based on an estimated typical use pattern of an average user, the configuration of the computer and the usage pattern of the individual user. Actual performance varies based upon features or services used, screen backlight intensity/time "on", network configuration, signal strength, operating temperature, customer use, and other factors.

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Q . Can I maintain a wireless connection while I change the removable battery?

A . No. When swapping batteries, the connection and any unsaved data will be lost. The back up battery will not maintain the wireless connection or any unsaved data.

Q . How can I increase the battery life of my device?

A . You can preserve battery life by disconnecting a wireless connection and adjusting your backlight settings when not being used. You can also purchase an Extended removable battery.

Q . How frequently can you recharge the battery?

A . Your battery may be recharged at any time. The frequency does not have any affect on the Pocket PC or the battery.

Q . Will the battery become damaged by charging it before the battery has completely discharged?

A . No. Recommendation is that the Pocket PC remains connected to A/C power when not in use. Staying connected to A/C for an extensive period will not damage the battery. The Pocket PC operates with Lithium Ion battery that does not retain a memory.

Q . What is the memory available on the iPAQ Pocket PC h6300 series?

A . The iPAQ Pocket PC h6300 series have 64 MB ROM and 64 MB RAM (55 MB user available).

Q . How much nonvolatile memory space (iPAQ File Store) is available?

A . The h6300 series offer up to 20 MB of iPAQ File Store.

Q . What is the iPAQ Image Zone?

A . The iPAQ Image Zone is an image viewer that supports JPG, BMP, and PNG. It also has a unique slide show mode to display your images in a digital frame mode.

Q . What is iPAQ Backup?

A . It is a device backup/restore utility included with all h6300 series. The iPAQ Backup features improved backup and restore speed, selective backup and restore, password-protected backup file, scheduled backup, battery monitoring, and compression.

Q . What are the data preservation tools used for backup?

A . The iPAQ Pocket PC h6300 series offers 3 types of backup and preservation tools.
  • iPAQ Backup - backs up your applications and data to main memory, memory cards, or the host PC
  • PIM Backup - backs up your most critical personal data, like contacts
  • iPAQ File Store - provides extra data security with up to 2.8 MB non-volatile flash ROM

Q . What are the hardware requirements for iPAQ Backup?

A . The storage requirements for the backup image files are dependent on the amount of remaining memory space.

Q . Can I back up multiple image files to my storage card?

A . Yes. iPAQ Backup allows you to choose the name and location of the image file.

Q . Can I back up to iPAQ File Store?

A . Yes. Storing the backup image file to iPAQ File Store or to a storage card is an easy method to recover when having to hard reset the unit.

Q . I have set scheduling to take place, but it does not start automatically.

A . iPAQ Backup scheduling does not perform unattended backup operations, but will prompt you to initiate the Pocket Backup operation.

Q . Where is the best place to save backup files?

A . In order to avoid accidental loss of backup files due to total loss of battery power or hard reset, the best place to store backup files is on a Storage Card or in iPAQ File Store folder.

Q . Do I need to select iPAQ Backup Options each time before Backup or Restore?

A . Once Options are selected, they will be remembered (except in the case of hard reset or total loss of battery power), so there is no need to select Options each time iPAQ Backup is used. In the case of hard reset or complete loss of Battery power, the options setting will require resetting.

Q . Does iPAQ Backup back up everything including contacts, appointments, tasks, and preferences?

A . iPAQ Backup offers flexible options on what you include in the backup file and can include all data and applications on the Pocket PC.

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Q . What is the difference between Secure Digital and MMC technologies?

A . Secure Digital (SD) media features faster data transfer rates and the ability to manually write-protect data. Multimedia Card (MMC) technology is used to add content such as games, e-books, travel software, and other data to your handheld inexpensively with no impact on the storage capacity. Cards can be read-only or rewriteable.

Q . Does the iPAQ Pocket PC h6300 series support memory cards?

A . Yes, the iPAQ Pocket PC h6300 series supports both SD and MMC memory cards.

Q . Does the iPAQ Pocket PC h6300 series support SDIO?

A . Yes, the iPAQ Pocket PC h6300 series are SDIO ready. HP is supporting SDIO Now! as a standard way to ensure SDIO cards will work across Pocket PC devices.

Q . What are some of the future SDIO options?

A . Future planned peripherals include connectivity (multimedia, camera, scanner) options and more.

Q . Does the iPAQ Pocket PC h6300 series support the 4-bit data BUS of SD memory and SDIO cards?

A . The h6300 series CD controller supports a 4-bit memory card transfer, but only 1-bit SDIO peripherals.

Q . Do the iPAQ Pocket PC h6300 models support expansion packs?

A . No. The h6300 series do not support expansion packs.

Q . What optional accessories are available for the iPAQ Pocket PC h6300 series?

A . The accessories available for the iPAQ Pocket PC h6300 series include:
  • Slim removable battery
  • Docking cradle
  • AC adapter
  • Mono wired ear bud headset
  • Carrying case
  • Stylus
  • Snap-on thumb keyboard (included in box)
  • iPAQ Navigation system (U.S. only)
For a complete list of accessories and their compatibility, please visit www.hp.com/products/pocketpc/options.

Q . Is the iPAQ Pocket PC h6300 models serial supported?

A . No. There is no generic RS-232 serial support on the h6300 series.

Q . Does the cradle for the iPAQ Pocket PC h6300 models support USB?

A . Yes, the cradle for the iPAQ Pocket PC h6300 is USB only.

Q . Does this cradle work with iPAQ Pocket PCs other than h6300 models?

A . No, this cradle is designed specifically to fit the h6300 models slim design.

Q . Why is there an additional slot in the back of the cradle?

A . The cradle has an additional slot for charging spare batteries at the same time the unit is charging. Extended or slim batteries may be recharged at the same time. Optional batteries are sold separately.

Q . How can I print from my handheld?

A . You can print with the infrared beam on your iPAQ Pocket PC h6300 series or wireless through a Bluetooth enabled printer. First, install the HP printing software from the HP Companion CD.

Q . How can I print using Bluetooth?

A . First, you must be printing to a Bluetooth enabled printer. Set up a connection with the printer using Bluetooth Manager. Next, open the HP printing software and select the document you wish to print. Follow the instructions in the Print Wizard.

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1A standard WLAN infrastructure, other Bluetooth-enabled devices, and a service contract with a wireless airtime provider may be required for applicable wireless communication. Wireless Internet use requires a separately purchased service contract. Check with service provider for availability and coverage in your area. Not all web content available.
2Available at additional cost from other manufacturers.
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