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Table of contents
What is the new iPAQ Pocket PC h5100 and h5500 series?
The iPAQ Pocket PC h5100 and h5500 series are Microsoft® Windows® Powered Pocket PCs that continue to build on
the performance of the iPAQ Pocket PC h5400 series. With integrated wireless LAN, Bluetooth® technology, and
Biometric fingerprint authentication in a single device, the HP iPAQ Pocket PC h5100 and h5500 products continue to
deliver greater security, functionality and expandability for the mobile professional user.
What is a Wireless LAN (WLAN)?
A WLAN is a type of Local Area Network (LAN) that uses high frequency radio waves rather than wires to communicate
and transmit data among nodes. It is a flexible data communication system implemented as an extension to, or as
an alternative for, a wired LAN within a building or campus. It may also be known as Wi-Fi.
What are the benefits of integrating WLAN into the Pocket PC?
We continue to integrate new technologies to provide the optimal user experience. We listen to our customers and
prioritize having the most universally needed technologies integrated. Although everyone might not prefer
integration, we want to offer integrated solutions in addition to modular ones. Some users want to select and
configure their own solutions using iPAQ Expansion packs and other components. Some advantages to having the WLAN
technology integrated are:
- Smaller, lighter
- Lower Total Cost of Ownership
- Easier deployment/distribution/management
- Easier to hold / more "pocketable"
- More expandable (can still use expansion packs)
- Fewer pieces to lose, fewer pieces to break; fewer assets to track
- Better power management
Why did HP select 802.11b versus 802.11a or 802.11g?
We chose to integrate 802.11b for the wide market availability, the main system power needs, and small form factor.
802.11a is an extension to 802.11 that applies to wireless LANs and provides up to 54 Mbps in the 5GHz band. 802.11a
also has a shorter range and is less power efficient.802.11g — applies to wireless LANs and provides 20+ Mbps in
the 2.4 GHz band. 802.11g has not been ratified as a standard as of 6/4/2003.
What is the data throughput speed of an 802.11b WLAN network connection?
802.11b WLANs operate up to speeds of 11 Mbps. WLAN users experience speed comparable to that offered by many wired
networks, and similar to the wired network, WLAN throughput speed depends on network topology, load, distance from the
access point, etc.
Can WLAN and Bluetooth connections coexist?
Bluetooth and 802.11 use different radios. The distance between the two antennas will determine the level of
interference or coexistence of the two radios within the same product. In the iPAQ Pocket PC, WLAN and Bluetooth
connections can be established at the same time, however there may be an occurrence of conflict between the two
connections that will cause them to disconnect. The nature of Bluetooth technology requires a hopping of channels;
therefore Bluetooth may hop into the same frequency as the WLAN connection, causing interference. There is currently
not a standard in place to support two simultaneous connections; however once version 1.2 of the Bluetooth specification
is ratified and implemented, we believe interference will no longer exist or at least will be unnoticeable.
Are HP WLAN products interoperable with other product brands?
Yes. HP WLAN products are compatible with products from different vendors employing the same technology (i.e., Direct
Sequence Spread Spectrum); this will allow users to use client adapters from multiple vendors. The goal of industry
standards, including the IEEE 802.11 specifications, is to allow compliant products to interoperate without explicit
collaboration between vendors. WECA (Wireless Ethernet Compatibility Alliance) is an industry organization that
certifies WLAN product interoperability. The 802.11b specification provides the guidelines for WLAN interoperability,
and the Wireless Ethernet Compatibility Alliance (WECA) ensures that products interoperate in real-world
applications. Systems will interoperate as long as the PC client card and access point are 802.11b compliant and WECA
What is a Hot Spot?
A hot spot is a place where you can access WLAN/Wi-Fi service. This can be for free or for a fee. Hot Spots can be
inside a coffee shop, airport lounge, train station, convention center, hotel or any other public meeting area.
Corporations and campuses are also implementing Hot Spots to provide wireless Internet access to their visitors and
guests. In some parts of the world, Hot Spots are also known as Cool Spots.
What is Ad-Hoc mode?
Ad-Hoc mode is a profile setting that provides independent peer-to-peer connectivity. In Ad-Hoc mode you can connect
to other WLAN enabled devices without the need of an access point.
What is Network Infrastructure mode?
A client setting providing connectivity to an Access Point. As compared to Ad-Hoc mode, whereby devices communicate
directly with each other, a Profile set in Infrastructure Mode must pass data through a central Access Point. The
Access Point not only mediates wireless network traffic in the immediate neighborhood, but also provides communication
with the wired network.
PCs communicate directly with each other; clients set in Infrastructure Mode all pass data through a central AP. The AP
not only mediates wireless network traffic in the immediate neighborhood, but also provides communication with the
wired network. See Ad-Hoc and AP.
What is needed for WLAN connectivity?
A standard WLAN infrastructure (access points), other devices enabled with WLAN (802.11b), and a service contract with
a wireless airtime provider may be required for applicable wireless communication. Wireless Internet use requires a
separately purchased service contract. Check with a service provider for availability and coverage in your area. Not
all web content available.
What version of Active Sync works with Windows Mobile 2003 software?
You must use the latest version of Active Sync (3.7 or later) with Windows Mobile 2003 software. ActiveSync 3.7 is
included on your companion CD. You can download from the Microsoft website.
Are all of my accessories (CF Cards, SD Cards, software programs) compatible with Windows Mobile 2003 software?
At the time of launch of the Windows Mobile 2003 operating system, many accessories and software work with your Pocket PC. If you experience any difficulty with a third party software or accessory, check the third party's website for
a driver update.
Can the iPAQ Pocket PC synchronize with Outlook XP?
Yes, using the latest ActiveSync, which is included on your companion CD. You can download from the Microsoft website.
What is Bluetooth wireless technology?
Bluetooth technology is a short—range wireless1 technology that allows connection between devices
without requiring cables. So, for example, you can connect your iPAQ to a cellular phone, a notebook computer, a
printer, etc. without a cable between them. Bluetooth technology redefines the very way we experience
What can I do with Bluetooth wireless technology?
With Bluetooth technology you can:
- Access the Internet or email
- Wirelessly access the Internet or corporate server using your iPAQ Pocket PC and a Bluetooth mobile phone2
- Wirelessly connect to a Bluetooth enabled notebook or desktop that has an Ethernet or 802.11b connection to access your Internet or corporate data exchange information
- Exchange electronic business cards
- Share a file folder on your Bluetooth enabled device with other users' Bluetooth enabled wireless office
- Synchronize information between your iPAQ Pocket PC and desktop or notebook
- Wirelessly print to a Bluetooth printer from your desktop, notebook, or iPAQ Pocket PC
- Create a wireless network using Bluetooth enabled access points to connect to the Internet whether in your office, in a meeting room, or in a lounge area
- Redirect your Pocket PCs audio to a Bluetooth enabled headset or use a headset's microphone with your handheld
What Bluetooth enabled devices will work with the iPAQ Pocket PC h5100 and h5500 series?
The Bluetooth specification uses profiles to identify special services that can be implemented by individual Bluetooth
enabled products. A Bluetooth enabled device can implement one or many profiles, depending on the functionality it
desires. Two devices can only perform activities with each other if they both support a common profile. That's why HP
has created a Bluetooth Compatibility Matrix to help customers identify products that work well with HP Bluetooth
products. See the Bluetooth Compatibility Matrix at
What Bluetooth profiles are supported in the iPAQ Pocket PC h5100 and h5500 series?
The following Bluetooth profiles are supported:
- General Access Profile
- Service Discovery Application Profile
- Serial Port Profile
- Generic Object Exchange Profile
- File Transfer Profile
- Dial-Up Networking Profile
- LAN Access Profile
- Object Push Profile
- Basic Printing Profile
- Hard Copy Replacement Profile (printing)
- Personal Area Networking Profile
- Headset Profile
Is the Headset Profile (or Audio Gateway) supported on the iPAQ Pocket PC h5100 and h5500 series?
Windows Mobile 2003 software includes a Bluetooth stack, why is the iPAQ Pocket PC h5100 and h5500 series not using the provided stack?
The Bluetooth profiles supported on the iPAQ Pocket PC h5100 and h5500 series provide a more complete set than the
profiles provided by Microsoft on the operating system.
What security options are available on the iPAQ Pocket PC h5100 and h5500 series?
Device protection is addressed on the iPAQ Pocket PC in several key areas. In addition to the 4-digit Pin and 8
character alpha numeric Strong Password Authentication option that exists in Windows Mobile 2003, HP has integrated a
biometric fingerprint reader on the iPAQ Pocket PC h5500 Series. This allows a user to easily authenticate themself
to the device using their unique fingerprint, or a combination of a PIN and/or Password and/or fingerprint. The user
simply selects a finger, or fingers, to be enrolled and swipes the finger across the reader on the face of the device
to enroll and when prompted to authenticate themselves. Without an enrolled quality fingerprint and/or password, the
user will not be able to logon to the device, helps prevent unauthorized use of the iPAQ Pocket PC and access to data
stored on the iPAQ. Users can select how many unsuccessful attempts can be made before an unauthorized user must reset
the device, thereby removing all data stored.
In addition to the Biometric solution just described for device protection, HP will continue to offer file encryption
from F-Secure (on the Companion CD) and strong authentication for data protection as well as 64-bit and 128-bit WEP
security and VPN solutions for a more secure connection.
Is LEAP supported on the iPAQ Pocket PC h5500 series?
At time of launch, LEAP support will not be part of the iPAQ Pocket PC h5500 series. HP is working to have a SoftPaq
available that helps to enable LEAP support on h5500 models for those customers that require it.
What is 802.1X and will it be supported?
802.1X is a security standard for network access control. 802.1X is not supported by the iPAQ Pocket PC h5500 series at
launch. Windows Mobile 2003 supports 802.1X with the addition of a 1X Enroller. Customers requiring a 1X Enroller can
download it from the HP web site.
What is WEP and will it be supported??
Wired Equivalent Privacy (WEP) is a basic wireless security provided by Wi-Fi. In some instances, WEP may be all a home
or small-business user needs to protect wireless data. WEP is supported in 64-bit and 128-bit encryption modes. As
128-bit encryption provides a longer algorithm that takes longer to decode, it can provide better security than basic
What is a VPN?
Virtual Private Network (VPN) is a type of technology designed to increase the security of information transferred over
the Internet. VPN can work with either wired or wireless networks, as well as with dial-up connections. VPN creates a
private encrypted tunnel from the end user's computer, through the local wireless network, through the Internet, all the
way to the corporate servers and database.
What is the Biometric Fingerprint Reader?
The Biometric Fingerprint Reader offers an additional level of security allowing you to enroll your unique fingerprint
as a device logon. It is the small gray strip that is located just below the joy pad. It is a thermal sensor that
uses mathematical algorithms to gather the minutia points that are unique to your fingerprint.
Why does it not recognize my fingerprint?
There are several reasons why your fingerprint may not be recognized. It is suggested that you first complete the
training that is provided when enrolling a fingerprint to illustrate the recommended action required to properly swipe
your finger across the sensor.
What happens if I have an accident and receive a cut to an enrolled finger?
It is suggested that you enroll multiple fingers in the event that a finger is damaged or not recognized.
When I turn on my device, why am I not prompted to swipe my fingerprint?
When setting up your security preferences, you are given the opportunity to specify a time duration in which you wish
to be prompted to enter your PIN, password and/or fingerprint. You will be prompted to enter your security preference
within the selected duration.
What happens if it does not recognize my fingerprint when logging on to the device?
In the event that your fingerprint isn't recognized, you should attempt to swipe another enrolled finger, or choose to
enter a PIN or Password if you elected these choices when setting up your security settings. If you are unable to
authenticate yourself, you will be prompted to hard reset the device after a specified number of unsuccessful
Who is using the Biometric Fingerprint Reader and how well is it going with biometrics?
The biometric fingerprint reader is being used by customers who want to protect personal and critical business
information, as well as protect access to the corporate networks from unauthorized access. HP has received positive
feedback on the addition of the Biometric Fingerprint Reader, especially from our corporate and enterprise
What's the difference between reflective and transflective display?
Reflective is front-lit active matrix display viewable by utilizing internal or external light source, ideal for indoor
or outdoor use. The rear polarizer of a reflective display includes a diffuse reflector. This layer reflects polarized
ambient light that has entered the front of the display back through the LCD cell. Reflective displays require ambient
light to be seen. Reflective displays exhibit high brightness, excellent contrast (14:1), and wide viewing angles. iPAQ
Pocket PCs using the reflective LCD's are front-lit.
Transflective display combines transmissive and reflective technologies utilizing internal or external light source.
Transmissive displays have a clear polarizer on the front and the back. The display depends on light coming through from
the back of the display toward the user. Reflective displays reflect polarized ambient light that has entered the front
of the display back trough the LCD cell.
The benefits are crisper images, and clearer text with rich color saturation.
There are bright/dark dot(s) that appear on my screen, what does this mean?
As with any product that has a LCD panel, some products may experience cosmetic irregularities. With the introduction
of transflective LCD's, irregularities may appear more pronounced due to brighter screen. These could be called spots
or bright/dark dots. These irregularities fall within limits allowed by HP engineering specifications.
If you are concerned that your product experiences cosmetic irregularities, please contact your local HP service
representative as noted in your product documentation.
What is the battery life of the iPAQ Pocket PC h5100 and h5500 when using the Slim removable battery or
Extended removable battery?
The addition of the removable battery empowers the user to extend the life of the device while away from a power source.
By purchasing extra Slim removable batteries (1250 mAh) or an Extended removable battery (2500 mAh), a user can determine
how long they choose to use the device. You can expect at least 12 hours of use without a wireless connection, with the
default Standby settings (see Standby Settings section).
NOTE: Battery life will vary based on an estimated typical use pattern of an average user, the configuration of the
computer and the usage pattern of the individual user. Use of some attachments may significantly decrease battery life.
Can I maintain a wireless connection while I change the removable battery?
No. When swapping batteries, the connection will disconnect and any unsaved data will be lost. The Back Up battery
will not maintain the wireless connection or any unsaved data.
What is the Back Up battery for and how long will it last?
The Back Up battery is not used to power the device. This internal battery is only intended to maintain stored memory
during a battery swap of the main removable battery. The Back Up battery will last up to 30 minutes. If the Back Up
battery is depleted and a main battery is not being used, the device will perform a hard reset and data that is in RAM
will be lost.
Is the Back Up Battery replaceable?
The Back Up battery is not user replaceable. It is replaceable by HP Service and Support only.
How can I increase the battery life of my device?
You can preserve battery life by disconnecting a wireless connection and adjusting your backlight settings when not
being used, while helping to maximize your Standby Setting. You can also purchase an Extended removable battery, which
is a 2500 mAh capacity.
What has the greatest impact on battery life?
The following have the greatest impact on battery life:
- WLAN active connection
- Bluetooth active connection
- Playing games
- CF card with or without battery
- Micro drive
How frequently can you recharge the battery?
Your battery can be recharged at any time. The frequency does not have any affect on the Pocket PC or the battery.
Will the battery become damaged by charging it before the battery has completely discharged?
It is recommended that the Pocket PC remain connected to A/C power if not in use. Being connected to A/C for an
extensive period of time will not damage the battery. The Pocket PC operates with Lithium Ion battery that does not
retain a memory.
What is the memory available on the iPAQ Pocket PC h5100 and the h5500 series?
The iPAQ Pocket PC h5100 series have 32 MB ROM and 64 MB RAM.
The iPAQ Pocket PC h5500 series have 48 MB ROM and 128 MB RAM.
How much nonvolatile memory space (iPAQ File Store) is available?
By offering 48 MB ROM in the h5500 model we're addressing a need for additional iPAQ File Store space for those users
looking to store more critical data in the non-volatile memory. The h5500 continues to offer abundant iPAQ File Store
space of up to 17 MB non-volatile flash ROM. The h5100 will offer up to 4 MB of non-volatile flash ROM.
Why was the Nevo application removed from the iPAQ Pocket PC h5100/ h5500 series products?
The iPAQ Pocket PC h5150 and h5550 products are targeted at our business customers that don't value the NEVO capability.
HP believes the Nevo application to be of great value and is better suited with our iPAQ Pocket PC h2200 series.
What is the iPAQ Image Viewer?
It is an image viewer that supports JPG, BMP, and PNG. It also has a unique slide show mode to display your images in a
digital frame mode.
What is iPAQ Backup?
It is a device backup/restore utility included with all h5100 and h5500 series. The iPAQ Backup features improved backup
and restore speed, selective backup and restore, password-protected backup file, scheduled backup, battery monitoring,
What is the data preservation tools used for backup?
The iPAQ h5100 and h5500 series offers 3 types of backup and preservation tools.
- iPAQ Backup - backs up your applications and data to main memory, CF card, SD card, or the host PC
- The PIM Backup - backs up your most critical personal data, like contacts
- iPAQ File Store - provides extra data security with up to 17 MB non-volatile flash ROM on the h5500
What are the hardware requirements for iPAQ Backup?
The storage requirements for the backup image files are dependent on the amount of remaining memory space.
Can I back up multiple image files to my storage card?
Yes. iPAQ Backup allows you to choose the name and location of the image file.
Can I backup to iPAQ File Store?
Yes. Storing the backup image file to iPAQ File Store or to a storage card is an easy method to recover when having to
hard reset the unit.
I have set Scheduling to take place, but it does not start automatically.
iPAQ Backup scheduling does not perform unattended backup operations. It will prompt you to initiate the Pocket Backup
Where is the best place to save backup files?
In order to avoid accidental loss of backup files due to total loss of battery power or hard reset, the best place to
store backup files is on a Storage Card or in iPAQ File Store folder.
Do I need to select iPAQ Backup Options each time before Backup or Restore?
Once Options are selected, they will be remembered (unless hard reset or total loss of battery power), so there is no
need to select Options each time iPAQ Backup is used. In the case of hard reset or complete loss of Battery power, the
options setting will require resetting.
Does iPAQ Backup back up everything (including contacts, appointments, tasks and preferences)?
iPAQ Backup offers flexible options on what you include in the backup file, iPAQ Backup can include all data and
applications on the Pocket PC.
What does Standby mean?
Standby is also called Suspend or Off. This is the device state often called 'powered off'. The unit is not being used,
but battery power is still being consumed to keep user data and programs in RAM.
What is Standby Settings feature?
It is an adjustable setting useful in affecting the useable capacity of the battery by adjusting the standby
Where is this Standby Setting feature located?
In Settings - System - Power and Standby tab
Why is the approximate number of hours left value constantly adjusting?
Remaining number of hours is dependent on usage and the battery meter is adjusting to reflect the actual battery
What is the difference between Secure Digital and MMC technologies?
Secure Digital (SD) media features faster data transfer rates and the ability to manually write-protect data.
Multimedia Card (MMC) technology is used to add content such as games, e-books, travel software, and other data to
your handheld inexpensively with no impact on the storage capacity. Cards can be read-only or rewriteable.
Does the iPAQ Pocket PC h5100 and h5500 series support memory cards?
Yes the iPAQ Pocket PC h5100 and h5500 series supports both SD and MMC memory cards.
Does the iPAQ Pocket PC h5100 and h5500 series support SDIO?
Yes, the iPAQ Pocket PC h5100 and h5500 series are SDIO ready. Use of SDIO (Secured Digital Input / Output) will require
installation of driver software for the h5100 and h5500 and SDIO cards. HP is supporting SDIO Now! as a standard way to
ensure SDIO cards will work across Pocket PC devices. Once SDIO Now! drivers are available for SDIO cards we will work
with the SDIO card manufactures to ensure compatibility and make the necessary h5100/h5500 software upgrades available.
See the iPAQ Pocket PC website for latest list of tested SD cards.
What are some of the future SDIO options?
Future peripheral include connectivity (multimedia, camera, scanner) options and more.
Does the iPAQ Pocket PC h5100 and h5500 series support the 4-bit data BUS of SD memory and SDIO cards?
Yes, the h5100 and h5500 series CD controller supports a 4-bit databus for SD memory card and SDIO cards. It also
supports a 1-bit data bus for MMC memory cards.
What is the software that is provided on the Companion CD?
The companion CD provides various software deliverables. We offer applications from Microsoft® and HP.
Applications from Microsoft are: Microsoft ActiveSync 3.7 (Desktop device synchronization), Microsoft Reader eBooks,
Links to websites for additional downloadable applications (some programs may require purchase of additional desktop
HP offers additional Software and Documentation: Jeode Java Virtual Machine (h5500 only), Westek ClearVue Suite,
F-Secure FileCrypto Data Encryption, Colligo, Adobe PDF Viewer, RealOne Player for Pocket PC, iPresenter PowerPoint
converter for Pocket PC, MobiMate WorldMate, Resco File Explorer 2003 (NA Retail only), iPAQ Reference Guide on PDF.
We also offer on the CD some trial applications Xcellenet Device Management Agent, Margi Presenter-to-Go (requires
purchase of additional hardware), Illium eWallet (trial), Illium ListPro (trial), and CommonTime Cadenza mNotes.
As in the past, we have included links on the CD for featured applications: HP Mobile Print Center, Check Point,
NetMotion, Avaya IP Softphone, IP Blue VTGO!, Cisco CallManager, Pocket Presence Running Voice IP, Vindigo, Audible
Manager and Audible Player (Service plan required to download and play Audible content - link), SingleTap, Handango,
CNM Network XPress Conferencer.
Please note that programs could vary based on SKU purchased and some programs could require links to various web
Will iPAQ Pocket PC h5100/h5500 series work with the wireless pack with GSM/GPRS?
Currently, the wireless pack with GSM/GPRS will not work with the iPAQ Pocket PC h5100 and h5500 series.
Why does the LED not blink when in Slow USB charge mode?
Due to the power consumption of the LED blinking with system on, this would draw more power than the charge. The
expected charge in slow mode is 100mA, however this will not be achieved with system on and LED blinking.
There seems to be a SIM slot under the battery, what is that for?
HP has implemented a "Void Warranty" seal to confirm the unit is not tampered with. It is recommended that the unit
be serviced by an HP Authorized Service Center.
Can I use any of the iPAQ Pocket PC h5500 models as a phone?
No, the iPAQ Pocket PC h5500 models have integrated wireless LAN technology, which requires an 802.11b infrastructure
in place for connectivity. Therefore this device is intended for data use, as opposed to voice phone communications.
The exception to this would be the use of a separately purchased Voice Over IP software application, which will allow
you to use this device as a VOIP phone in an 802.11b WLAN environment.
Will iPAQ Expansion Packs be supported on the iPAQ Pocket PC h5100 and h5500 series?
Yes existing iPAQ Expansion Packs will be supported on the iPAQ Pocket PC h5100 and h5500 series. The GSM Wireless
Expansion Pack requires Windows Mobile 2003 drivers. The new drivers will be posted on the HP web site once they become
How can I print from my handheld?
You can print via the infrared beam on your iPAQ Pocket PC h5100/h5500 series or wireless through a Bluetooth enabled
printer. First, download the HP printing software from the HP website at
How can I print using Bluetooth?
First, you must be printing to a Bluetooth enabled printer. Set up a connection with the printer using Bluetooth
Manager. Next, open the HP printing software and select the document you wish to print. Follow the instructions in
the Print Wizard.
1A standard WLAN infrastructure, other Bluetooth-enabled devices, and a service contract
with a wireless airtime provider may be required for applicable wireless communication. Wireless Internet use requires
a separately purchased service contract. Check with service provider for availability and coverage in your area. Not
all web content available.
2Available at additional cost from other manufacturers.