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HP Pavilion dv5000 Notebook PC series support

Resolving Video and Graphics Issues

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This document pertains to HP and Compaq Notebook PCs.
Problems with video chipsets can cause video graphics issues such as:
  • Recurring system lockups when playing 3D games.
  • Small dots of color spattered across the Windows desktop.
  • The inability to run certain 3D games.
  • The inability to open Windows normally.
  • The inability to play videos online, or a green image appearing when trying to play videos online.
If the graphics problem can be observed when the computer boots into the BIOS setup environment, contact HP customer support for further assistance.
If the graphic images are fine until the computer boots to the Windows desktop, the problem can probably be resolved by upgrading or reinstalling the latest graphics driver.
Problems with drivers can cause video graphics issues with games and high power graphic programs. However, most video graphics issues can be resolved by installing the latest video driver and BIOS updates. Follow the steps below to install the latest updates.

Install the latest video chipset drivers

Updating to the latest video graphic driver can fix a wide variety of video problems and software compatibility issues. It can also improve the performance of videos and games. Use the following steps to install the latest video driver updates.
  1. Connect the notebook to the AC adapter and a working electrical outlet.
  2. Go to the Drivers and Download page for your model notebook.
  3. Select your Operating System from the drop-down list, and expand the Driver - Graphics section.
  4. If the available graphics driver is a later version than the installed version, download and install the latest graphics driver for your notebook.
    NOTE: If your notebook is equipped with a separate graphics processor (GPU), be sure to install the latest drivers for both processors. Also ensure that they are at the same revision level.If the original version of the driver is the only one listed, and there are no updates, reinstall the original drivers.

Install the latest BIOS for your notebook

Installing the latest version of your notebook's BIOS can also resolve video issues. It can also improve the performance of videos and games. Use the following steps to install the latest BIOS.
  1. Connect the notebook to the AC adapter and a working electrical outlet.
  2. Go to the Drivers and Download page for your model notebook.
  3. Select the Operating System from the drop-down list, and expand the BIOS section.
  4. If the available BIOS is a later version than the installed version, download and install the latest BIOS for your notebook.
After updating the graphics adapter device drivers, restart the notebook.

Install the latest version of your Internet browser

Many problems can occur when using an outdated version of an Internet browser, including the inability to play videos online. To update your browser, use a search engine to find the latest version and follow the on-screen downloading instructions.

Install the latest version of Flash Player

Flash Player is a browser plug-in which enables Flash videos to be played. Outdated versions may be unable to play videos. To update Flash, go to Adobe.com. Type update Flash in the search tool at the upper left of the screen, then follow the on-screen downloading instructions.

Disable video acceleration in Flash Player

If both your browser and Flash Player are fully updated, disabling the video acceleration in Flash Player may resolve your video issue. Use the following steps to disable video acceleration.
  1. Right-click on a video to open the Flash menu, then click Settings.
    Figure 1: Flash Player settings
    Flash Player settings
    The Display tab of the Settings window opens.
  2. Click the check box next to Enable hardware acceleration, then click Close to close the window and save your changes.
    Figure 2: Enable hardware acceleration
    Enable hardware acceleration
    Hardware acceleration is now disabled.

Use HTML5 video players

If your video-playing issue persists after disabling video acceleration in Flash Player, use an HTML5 video player instead of Flash Player. HTML5 enables video playback and is built directly into most Web browsers. Some Web sites, such as Youtube, have the option of showing only HTML5 videos in your search results.
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