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HP Deskjet F4400 All-in-One Printer series support

Blinking Power Light

  • PrintPrint

Blinking Power light

The Power light () might blink (flash) or be off. A blinking Power light indicates that the product requires maintenance, or is in an error state.
Figure 1: Power light
Image:  The power light
Figure 2: Blinking Power light
Image: Blinking Power light
The following sections describe the most common issues related to a blinking (flashing) Power light. Find the issue related to the error you are experiencing, and then follow the steps to resolve the issue.
NOTE:If the HP software is installed, double-click the HP Printer Assistant icon on the desktop. Click Tools and Updates, click Maintenance, and then click any of the four main buttons. Printer Assistant checks the status of the product, and the error message displays. If you did not install the HP software or no error message displays on the computer, continue to the solutions to solve your issue.
    The cover on the HP product is open, or the product is out of paper.
Follow these solutions in the order presented to resolve the issue. If one of these solutions resolves the issue, you do not need to continue troubleshooting.

Solution one: Close the cover

If the cover is open, close it.
  • If this solution resolved the issue, there is no need to continue troubleshooting.
  • If the issue persists, see the next solution.

Solution two: Load paper

If the product is out of paper, follow these steps to load paper.
  1. Slide the paper width guide to its outermost position.
  2. Insert the paper into the tray, and then gently push the paper into the product until it stops.
  3. Slide the paper width guide inward to rest against the paper.
    Figure 3: Load paper and adjust the paper width guide
    Image: Adjust paper width guides
The Power light blinks and a message might display on the computer.
How do I resolve this issue? The following sections describe the most common messages that might display on the computer in combination with a blinking Power light. Choose one of the following messages that displays on your computer, and then expand that section for solutions.
The Power light blinks and a 'Paper jam' message might display on the computer.
Cause: There is a paper jam.
To resolve the issue, try each solution in the order presented.
Solution one: Clear the jam
Follow these steps to clear a paper jam.
Step one: Remove any loose paper
Remove any loose sheets of paper from the input tray and the output tray.
CAUTION:Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism.
Step two: Clear the jam from the rear of the printer
Follow these steps to clear a paper jam from the rear of the product.
  1. Disconnect the power cord from the rear of the product.
  2. On the rear of the product, press the handle to the right, and then pull out the door to remove it.
    Figure 4: Remove the rear access door
    Image:  Removing the rear access door
  3. Gently pull out any jammed paper from the rear of the product.
    CAUTION:If the paper tears when removing it from the rollers, check the rollers for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.
  4. Reattach the rear access door. Align the pegs on the right side of the door, and then push the door forward until it snaps into place.
    Figure 5: Reattach the rear access door
    Image: Reattaching the rear access door.
Step three: Clear the jam from the front of the printer
Follow these steps to clear a paper jam from the front of the product.
  1. Make sure that the power cord is disconnected from the rear of the product. If the power cord is not disconnected, disconnect it now.
  2. Open the cover on the product.
    Figure 6: Open the cover on the product
    Image: Open the cover on the product
  3. Gently pull the paper out of the rollers.
  4. Close the cover on the product.
  5. Reconnect the power cord to the rear of the product.
  6. Press the Power button () to turn the product on.
Step four: Make sure that the carriage can move freely
  1. With the product turned on, open the cover on the product. The carriage might move to the center of the product. Allow it to move to that position.
    Figure 7: Allow the carriage to move to the center of the product
    Image of the carriage
  2. With the product turned on, disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the power source or electrical outlet.
    WARNING:You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without risk of electrical shock.
  4. Check for any paper or object that might be restricting the carriage.
    CAUTION:If the paper tears when you remove it from the rollers, check the rollers for torn pieces of paper that might remain inside the product. If pieces of paper remain in the product, more paper jams can occur.
  5. Reach inside through the front of the product, and then manually move the carriage.
    • If the carriage is stuck on the right side of the product, move the carriage to the left side of the product.
    • If the carriage is stuck on the left side of the product, move the carriage to the right side of the product.
    • If the carriage is stuck in the middle of the product, move the carriage to the right side of the product.
  6. Remove any loose paper or obstructions found.
  7. Make sure that the carriage can move freely across the width of the product. Gently push the carriage to the left and then to the right.
  8. Close the cover on the product.
  9. Reattach the rear access door. Align the pegs on the right side of the door, and then push the door forward until it snaps into place.
  10. Reconnect the power cord to the rear of the product.
  11. Reconnect the power cord to the power source.
  12. Press the Power button () to turn on the product.
Step five: Print a self-test report
Follow these steps to print a self-test report.
  1. Make sure that the product is turned on.
  2. Press and hold the Power button ().
  3. While holding the Power button, open and close the product cover four times.
    Figure 8: Open and close the product cover four times
    Image: Opening and closing the product cover four times
  4. Release the Power button (). The self-test report prints.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.
Solution two: Clean the paper rollers
Dust, paper fiber, and other debris might accumulate on the paper rollers and cause paper jams and paper feed issues. Follow these steps to clean the paper rollers inside the product.
Step one: Clean the paper rollers
With the rear door removed and the power cord disconnected, clean the paper rollers.
  1. Disconnect the power cord from the rear of the product.
  2. Remove the rear access door. Press in the tab on the left of the door, and then pull out the door.
    Figure 9: Remove the rear access door
    Image:  Remove the rear access door
  3. Dampen a lint-free cloth with bottled or distilled water, and then squeeze any excess water from the cloth.
    CAUTION:Tap water might damage the product.
  4. Press the cloth against the rollers and rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.
    Figure 10: Clean the paper rollers
    Image of the rollers
  5. Allow the rollers to dry completely.
  6. Reattach the rear access door. Align the pegs on the right side of the door, and then push the door forward until it snaps into place.
    Figure 11: Reattach the rear access door
    Image: Replacing the rear access door.
  7. Reconnect the power cord to the rear of the product.
  8. Press the Power button () to turn on the product.
Step two: Print a self-test report
Print a self-test report to determine if the issue is resolved.
How to print a self-test report
  1. Make sure that the product is turned on.
  2. Press and hold the Power button ().
  3. While holding the Power button, open and close the product cover four times.
    Figure 12: Open and close the product cover four times
    Image: Opening and closing the product cover four times
  4. Release the Power button (). The self-test report prints.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.
Solution three: Perform a power reset
Follow these steps to reset the product.
Step one: Reset the printer
  1. Press the Power button () to turn on the product.
  2. With the product turned on, disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button () to turn it on.
Step two: Print a self-test report
Print a self-test report to determine if the issue is resolved.
How to print a self-test report
  1. Make sure that the product is turned on.
  2. Press and hold the Power button ().
  3. While holding the Power button, open and close the product cover four times.
    Figure 13: Open and close the product cover four times
    Image: Opening and closing the product cover four times
  4. Release the Power button (). The self-test report prints.
  • If these steps resolved the issue, and the test page prints, there is no need to continue troubleshooting.
  • If the issue persists, continue with the next solution.
  • If the test page does not print, continue with the next solution.
Solution four: Service the printer
If you have completed all the steps listed above and are still experiencing a problem, continue to the Service the printer section at the end of this document.
The Power light blinks and a 'Mechanism Error' message might display on the computer.
Cause: Paper might be jammed in the product, or debris build-up in the product might cause the print carriage to stall.
Use the following steps to resolve a paper jam.
Step one: Remove any loose paper
Remove any loose sheets of paper from the input tray and the output tray.
CAUTION:Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism.
Step two: Clear the jam from the rear of the printer
Follow these steps to clear a paper jam from the rear of the product.
  1. Disconnect the power cord from the rear of the product.
  2. On the rear of the product, press the handle to the right, and then pull out the door to remove it.
    Figure 14: Remove the rear access door
    Image:  Removing the rear access door
  3. Gently pull out any jammed paper from the rear of the product.
    CAUTION:If the paper tears when removing it from the rollers, check the rollers for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.
  4. Reattach the rear access door. Align the pegs on the right side of the door, and then push the door forward until it snaps into place.
    Figure 15: Reattach the rear access door
    Image: Reattaching the rear access door.
Step three: Clear the jam from the front of the printer
Follow these steps to clear a paper jam from the front of the product.
  1. Make sure that the power cord is disconnected from the rear of the product. If the power cord is not disconnected, disconnect it now.
  2. Open the cover on the product.
    Figure 16: Open the cover on the product
    Image: Open the cover on the product
  3. Gently pull the paper out of the rollers.
  4. Close the cover on the product.
  5. Reconnect the power cord to the rear of the product.
  6. Press the Power button () to turn the product on.
Step four: Make sure that the carriage can move freely
  1. With the product turned on, open the cover on the product. The carriage might move to the center of the product. Allow it to move to that position.
    Figure 17: Allow the carriage to move to the center of the product
    Image of the carriage
  2. With the product turned on, unplug the power cord from the rear of the product.
  3. Unplug the power cord from the power source or electrical outlet.
    WARNING:You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without risk of electrical shock.
  4. Check for any paper or object that might be restricting the carriage.
    CAUTION:If the paper tears when you remove it from the rollers, check the rollers for torn pieces of paper that might remain inside the product. If pieces of paper remain in the product, more paper jams can occur.
  5. Reach inside through the front of the product, and then manually move the carriage.
    • If the carriage is stuck on the right side of the product, move the carriage to the left side of the product.
    • If the carriage is stuck on the left side of the product, move the carriage to the right side of the product.
    • If the carriage is stuck in the middle of the product, move the carriage to the right side of the product.
  6. Remove any loose paper or obstructions found.
  7. Make sure that the carriage can move freely across the width of the product. Gently push the carriage to the left and then to the right.
  8. Close the cover on the product.
  9. Reattach the rear access door. Align the pegs on the right side of the door, and then push the door forward until it snaps into place.
  10. Reconnect the power cord to the rear of the product.
  11. Press the Power button () to turn on the product.
Step five: Print a self-test report
Follow these steps to print a self-test report.
  1. Make sure that the product is turned on.
  2. Press and hold the Power button ().
  3. While holding the Power button, open and close the product cover four times.
    Figure 18: Open and close the product cover four times
    Image: Opening and closing the product cover four times
  4. Release the Power button (). The self-test report prints.
  • If the issue is not resolved, continue to the next step.
  • If the issue is resolved, it is not necessary to continue to the next step.
Step six: Service the printer
If you have completed all the steps listed above and are still experiencing a problem, continue to the Service the printer section at the end of this document.
One of the following messages might display on the computer:
  • 'Incorrect print cartridge'
  • 'Print cartridge is in the wrong slot'
  • 'Print cartridge problem'
Cause: There is a problem with one or both cartridges.
Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.
IMPORTANT: Before you begin, make sure that the cartridges are compatible with your product.
To purchase cartridges or check cartridge compatibility for your printer, go to HP Home & Home Office Store (US only), and then click Ink Toner & Paper.
If you are located outside of the US, follow these steps to purchase cartridges using HP SureSupply.
  1. Scroll to the bottom of the page and make sure that the country/region location is correct.
Genuine HP cartridges can also be purchased from other retailers.
Solution one: Determine the problem cartridge, and then inspect and clean the cartridge
Follow these steps to determine which cartridge is causing the problem, and then inspect and clean the cartridge.
Step one: Determine which cartridge is causing the problem
Use one of the following two options to determine which cartridge is causing the issue.
Option one: The printer is connected to a computer and the HP software is installed
If the product is connected to a computer with the software installed, an error message should display on the computer.
  • If the message on the computer indicates a specific cartridge, that is the problem cartridge. Only perform the steps on the problem cartridge.
  • If the message on the computer does not identify a particular cartridge (it says only 'Print cartridge problem'), use the following steps to determine which cartridge is causing the problem.
    1. Open the cartridge access door.
    2. Remove one of the cartridges.
    3. Close the cartridge access door.
      • If the message 'Print Cartridge Error' displays on the computer, then the cartridge that is still in the product is the problem cartridge.
      • If the message on the computer says that the cartridge you removed is ...'Either missing, not detected, or incorrectly installed', then the cartridge you removed is the problem cartridge.
Option two: The printer is not connected to a computer or the HP software is not installed
If the product is not connected to a computer, or the HP software is not installed, there is no message displayed on the computer. Try these steps to identify the problem cartridge:
  1. Open the cartridge access door.
  2. Remove the cartridge on the right.
  3. Close the cartridge access door.
    • If the On light starts blinking, the tricolor cartridge (the cartridge on the left) is the problem cartridge. Continue to the next step, but perform the steps only on the problem cartridge.
    • If the On light does not blink, you cannot tell which cartridge is the problem cartridge. Continue to the next step, and perform the steps on both cartridges.
Step two: Remove, inspect, and then reseat the problem cartridge
One or both of the cartridges might have a weak electrical connection to the print carriage. Use the following steps to make sure the cartridges are seated in the carriage correctly.
  1. Open the cartridge access door and wait a moment for the cartridges to come to the center.
  2. Press down on the end of the problem cartridge to snap it out of the carriage.
    Figure 19: Remove the problem cartridge
    Image: Removing the problem cartridge
  3. If there is tape on the cartridge, remove it. Do not remove the copper-colored strip.
    Figure 20: Remove the tape
    Image: Removing the tape from the cartridge
  4. Re-insert the cartridge. Place it in its slot at a slight angle, and then press up and forward until the cartridge snaps into position.
    Figure 21: Re-insert the cartridge
    Image: Reinsert the cartridge
    • The black or photo cartridge goes on the right.
    • The tricolor cartridge goes on the left.
Step three: Clean the problem cartridge contacts
Follow these steps to clean the electrical contacts on the cartridge and the print carriage.
  1. Gather the following items to clean the cartridge and carriage:
    • Clean distilled water. Use bottled or filtered water if distilled water is not available. Tap water can contain contaminants that damage the cartridge.
    • Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well).
    • Sheets of paper or a paper towel to rest the cartridge on during cleaning.
  2. Open the cover on the product and wait until the carriage is idle and silent.
  3. Remove the cartridge and place it on a piece of paper with the nozzle plate facing up.
    NOTE:Clean the contacts quickly so that the cartridge is not outside of the product for more than 30 minutes. If the cartridge is outside of the product for too long, the ink can dry and clog the nozzles.
  4. Disconnect the product from the electrical outlet.
  5. Dip a swab in the clean water and squeeze it to remove most of the moisture. The swab should be only slightly damp.
  6. Clean the cartridge contacts.
    CAUTION:Do not touch the ink nozzles.
    Figure 22: The cartridge contacts
    Image of the cartridge contacts
  7. Clean the contacts in the carriage, inside the product.
    Figure 23: The carriage contacts
    Image of the carriage contacts
  8. Either let the cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.
  9. Reinstall the cartridge.
  10. Reconnect the product to the electrical outlet.
  11. Close the cover on the product.
  • If these steps resolved the issue, there is no need to continue troubleshooting.
  • If the issue persists, see the next step.
Step four: Repeat reseating and cleaning steps
If the problem is not solved, repeat the reseating and cleaning procedures in the previous steps.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Solution two: Replace the cartridges
Follow these steps to replace the cartridges.
Video of replacing the cartridges
You can use this video to help you learn how to replace the cartridges or to help you through the following steps. The product in the video might not look exactly like your product, but the steps are the same.
If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube .
Step one: Replace the cartridges
Follow these steps to replace the cartridge or cartridges.
NOTE:If you do not have a replacement cartridge, you can still print in ink backup mode. Remove the problem cartridge, and then print with the remaining cartridge.
  • If you remove the tri-color cartridge, printouts will be in grayscale.
  • If you remove the black or photo cartridge, the product prints slowly and the colors in the printouts might not appear as expected.
  1. Press the Power button () to turn on the product.
  2. Open the cover on the product, and then wait for the carriage to move to the center of the product.
  3. When the carriage is idle and silent, press down lightly on the cartridge to release it, and then slide it out of the carriage.
    Figure 24: Press down on the cartridge to release it
    Image: Pressing down on the cartridge to release it
  4. Remove the cartridge from its package, and then carefully use the pink pull-tab to remove the plastic tape.
    Figure 25: Remove the tape from the new cartridge
    Image of removing the tape from the new cartridge
    NOTE:Do not touch the copper-colored electrical contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
    Figure 26: Do not touch the electrical contacts or the ink nozzles
    Image: Do not touch the electrical contacts
  5. Open the cover on the product, and then wait for the carriage to move to the middle of the product.
  6. When the carriage is idle and silent, hold the cartridge in front of the left slot, with the copper contacts facing down and toward the product.
  7. Hold the cartridge with the front of the cartridge pointed up slightly, and then insert the cartridge into the slot.
    Figure 27: Insert the cartridge
    Image: Inserting the cartridge
  8. Press firmly until the cartridge clicks into place.
    Figure 28: Press firmly until the cartridge clicks into place.
    Image: Pressing cartridge down until it clicks into place
    CAUTION:When pressing the cartridge into the slot, do not rest your hand on top of the product for leverage. This might cause the carriage to lift out of position.
    Figure 29: Do not grasp the top of the product for leverage
    Image: Do not grasp the top of the product for leverage
  9. Repeat steps 3 through 8 for the black cartridge, inserting it into the slot on the right.
    NOTE:The black cartridge might not be included with your product. It is not required to operate the product.
  10. Close the top cover.
Step two: Align the cartridges
Use one of the following methods to align the cartridges.
Method one: Use HP Solution Center to align the cartridge
  1. On the Windows taskbar, click Start.
  2. Click Programs or All Programs, click HP, and then click HP Solution Center.
  3. In HP Solution Center, click Settings, click Print Settings, and then click Printer Toolbox. The Printer Toolbox opens.
  4. Click Align the Print Cartridges.
  5. Click Align, and then follow the on-screen instructions. The product prints a test page, aligns the print cartridges, and calibrates the printer.
  6. Recycle or discard the test page.
Method two: Align the cartridges from the Printing Preferences window
  1. On the Windows taskbar, click Start.
  2. Click Printers, and then right-click the icon for your product.
  3. Click Printing Preferences from the menu that displays. The Printing Preferences window opens.
  4. Click the Features tab, and then click Printer Services. The Printer Services window opens.
  5. Click Align the Print Cartridges, click Align, and then follow the on-screen instructions to align the cartridges. The cartridge alignment page prints.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.
Solution three: Service the printer
If you have completed all the steps listed above and are still experiencing a problem, continue to the Service the printer section at the end of this document.
The Power light blinks and there are missing lines or bands on the printout.
    Either the cartridge partially loses the electrical interface, or the cartridge nozzles are clogged.
Use the following steps to resolve the issue.

Step one: Print a self-test report

If the Power light is blinking and there are missing lines or bands on the printout, follow these steps to print a self-test report.
  1. Make sure that the product is turned on.
  2. Press and hold the Power button ().
  3. Raise and lower the cover on the product four times while holding the Power button.
    Figure 30: Raise and lower the cover on the product four times
  4. Release the Power button (). The self-test report prints.
    Figure 31: The self-test report
    Image:  self-test report
  5. Check the nozzle self-test patterns on the self-test printout.
  • Figure 32: Yellow pattern bar is missing
    Image of self-test report with missing yellow bar
  • If there are no issues with the printout of the self-test report, then the issue is resolved.
  • If one of the solid color rectangles is missing, continue to the next step and remove and reseat the cartridge or cartridges.
  • If you have issues printing the self-test report, continue to the next step.

Step two: Remove and reseat the problem cartridge

If the cartridges are not installed correctly, the product will not detect the cartridges. The cartridges might need to be reseated in the carriage, or the protective tape on the cartridges might not have been removed. Follow these steps in the order presented to resolve the issue.
  1. Open the cover on the product.
    Figure 33: Open the cover on the product
    Image: Open the cover on the product
  2. Wait a moment for the cartridges to move to the center of the product.
    Figure 34: Allow the carriage to move to the center of the product
    Image of the carriage
    1 - The carriage
  3. Press down on the cartridge to release it, and then remove it from the slot.
    Figure 35: Remove the problem cartridge
    Image: Removing the problem cartridge
  4. Inspect the cartridge to make sure that the protective tape was removed from the cartridge contacts.
  5. If the protective tape has not been removed from the cartridge contacts, gently remove it. Pull the pink pull-tab to remove the tape. Do not remove the copper-colored strip.
    Figure 36: Remove the tape
    Image: Removing the tape from the cartridge
  6. Insert the cartridge into its slot. Place it in its slot at a slight angle, and then press up and forward until the cartridge snaps into position.
    Figure 37: Insert the cartridge
    Image: Reinsert the cartridge
    • The black or photo cartridge goes on the right.
    • The tricolor cartridge goes on the left.
  • If these steps resolved the issue, there is no need to continue troubleshooting.
  • If the issue persists, see the next step.

Step three: Clean the electrical contacts

  1. Gather the following items to clean the cartridge and carriage:
    • Clean distilled water. Use bottled or filtered water if distilled water is not available. Tap water can contain contaminants that damage the cartridge.
    • Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well).
    • Sheets of paper or a paper towel to rest the cartridge on during cleaning.
  2. Open the cover on the product, and then wait until the carriage is idle and silent.
  3. Remove the cartridge and place it on a piece of paper with the nozzle plate facing up.
  4. Disconnect the power cord from the rear of the product.
  5. Dip a swab in the clean water and squeeze it to remove most of the moisture. The swab should be only slightly damp.
    NOTE:Clean the contacts quickly so that the cartridge is not outside of the product for more than 30 minutes. If the cartridge is outside of the product for too long, the ink can dry and clog the nozzles.
  6. Clean the cartridge contacts.
    CAUTION:Do not touch the ink nozzles. Doing so results in clogs, ink failure, and bad electrical connections.
    Figure 38: Ink nozzles and copper contacts on the cartridge
    1 - Ink nozzles (do not touch)
    2 - Copper contacts
  7. Repeat this process until no ink residue or debris appears on the swab.
  8. Clean the contacts in the carriage, inside the product.
    Figure 39: Carriage contacts
    Image of the carriage contacts
  9. Either let the cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.
  10. Insert the cartridge into its slot.
    Figure 40: Insert the cartridge
    Image: Insert the cartridge
  11. Reconnect the power cord to the rear of the product.
  12. Close the cover on the product.
  • If these steps resolved the issue, there is no need to continue troubleshooting.
  • If the issue persists, see the next step.

Step four: Service the printer

If you have completed all the steps listed above and are still experiencing a problem, continue to the Service the printer section at the end of this document.
The product is not picking up labels or paper correctly.
    The type of labels or paper might be inconsistent with the product settings.
Follow these solutions to resolve the issue of the product not feeding labels or paper correctly.

Solution one: Change the print mode setting

Follow these steps to change the print mode setting and paper type selection.
  1. Open the document you were trying to print, if it is not already open.
  2. Click File, click Print, and then click Properties. The Printing Preferences dialog box opens.
  3. Click the Paper/Quality tab.
  4. Make sure that the type of paper listed in the Type is drop-down list matches the type of paper loaded in the product.
  5. Try printing again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Solution two: Use different labels

Use a different brand of labels.
These steps apply to all countries/regions except Asia Pacific.
If you have completed all the preceding steps and are still experiencing a problem, service the product.
Determine if your product is in warranty or out of warranty. If you need help determining your product’s warranty status, go to HP’s Warranty Check Tool .
  • If your product is in warranty, contact HP.
  • If your product is out of warranty, fees might apply for contacting HP.
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