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Unable to Connect to a Bluetooth Device in Windows XP

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Description

The HP notebook PC will not connect to a Bluetooth device such as a printer, headset, mouse, or keyboard.

Solution

Successfully connecting a Bluetooth device to an HP notebook PC requires that the Bluetooth device is installed and enabled into Windows correctly. In addition, it requires that Bluetooth is installed and enabled in the HP notebook PC.
Not all HP notebook PCs are configured with Bluetooth . Before following the methods in this document, determine if your notebook is configured with Bluetooth technology by reading the manual that was included with your notebook.
NOTE:The following methods assume Windows XP Service Pack 2 has been installed and your notebook is configured with Bluetooth technology.
Use one or more of the following methods to correct the Bluetooth connection problem.

Method 1: Verify the Bluetooth device is powered on

The Bluetooth device must be powered and functioning correctly to connect to the notebook PC. Use the following steps to verify the Bluetooth device is functioning properly.
  1. Verify the device is powered on by checking the condition of the LED. In general, a device has a steady green LED to indicate there is power to the device. See the manufacturer's documentation for specific functional information on the device.
  2. If the device has an external receiver/adapter, verify the wire is connected to the device. This step is not needed if the device has integrated Bluetooth technology.
  3. If the device is battery powered, verify the battery has a strong electrical charge. Install a new battery and try the device again.
  4. If there are multiple Bluetooth devices and only one device is not working, check for problems with that specific device.

Method 2: Manually validate the notebook PC Bluetooth device is installed and enabled

If your HP notebook PC is not supported by the HP Wireless Assistant, perform the following steps to manually validate and enable the wireless LAN and Bluetooth devices.
NOTE:The Bluetooth device is integrated in the HP notebook PC on the same mini PCI card as the Wireless LAN (WLAN).

Step 1 - Enable the notebook PC Bluetooth device power

  1. Press the wireless device power button as indicated by the wireless device icon to turn on the installed wireless devices.
  2. The wireless device power indicator should glow and the Bluetooth icon and the wireless LAN icon should be present in the system tray.

Step 2 - Enable the notebook PC Bluetooth device in Windows

  1. Click Start , click Control Panel .
  2. Click Switch to Classic View and click Bluetooth Configuration .
  • If the message Bluetooth device not found is displayed, your PC does not have a bluetooth device.
  • If the product documentation indicates the PC has a Bluetooth device, go to the Method 3: Manually reinstall the notebook PC Bluetooth wireless hardware step and visually check the device is installed.
  • If the Bluetooth hardware was not included with your HP notebook PC, there will not be a wireless card inserted into the slot. You may need to purchase a wireless Bluetooth card for your PC.

Step 3 - Reinstall the notebook PC Bluetooth device driver

  1. Click Start , click Control Panel .
  2. Click Switch to Classic View , click System click Hardware , and click Device Manager .
  3. On the Device Manager, double-click Bluetooth Devices to expand the listing.
  4. Right click on HP Integrated Module with Bluetooth 2.0 Wireless Technology and click Uninstall . Click OK to confirm the uninstall action.
  5. Select OK or Apply to close out the Control Panel Windows.
After the Bluetooth device drivers are deleted, do one of the following:
If the Bluetooth icon does not appear in the system tray, go to the next step.

Step 4 - Enable the Bluetooth/WLAN hardware in system BIOS

NOTE:The Bluetooth device is integrated in the HP notebook PC on the same mini PCI card as the Wireless LAN (WLAN).
  1. Turn off computer.
  2. Press the power button to start the computer and immediately press F10 to access the setup panel.
  3. On Computer Setup panel, use the arrow keys to navigate to the Advanced menu item, and navigate down to Device Options .
  4. On the Device options panel, verify the status of the embedded Bluetooth Device. If it is Disabled , use the arrow key to navigate to the Bluetooth option and press the space bar to change option setting to Enable .
  5. Press F10 to accept the change. Use the arrow keys to navigate to the File menu item, and navigate to Save Changes and exit . Press enter , and press F10 to complete the setup. The PC will restart.

Method 3: Manually reinstall the Bluetooth hardware

Depending on the design, a wireless radio card may support only a WLAN connection or it may support both WLAN and Bluetooth. Use the following steps to visually examine and reinstall the wireless card.
NOTE:This method will require you to turn off the notebook and use hand tools to partially disassemble the PC.
  1. Turn off the PC, disconnect the AC power supply and remove the battery.
  2. Turn the notebook over and place it upside down on a clean and firm work surface.
  3. Use a Phillips screw driver to loosen the screw that secures the cover over the network card. Remove the cover.
    NOTE:If the wireless radio hardware was not included with your HP notebook PC, there will not be a wireless card inserted into the slot. This must be purchased separately.
  4. Remove the antenna wires from the card. Be sure to note the color of the wire on each connection so they can be replaced correctly.
  5. Using your finger tip or a small wooden tool, spread the locking clips. This will release the card and allow one edge to rise slightly.
  6. Gently move the card to loosen it completely, then press it firmly back into position so the card is seated fully in the holder. The gold connections on the card should be pressed completely into the holder. The locking clips click as the card snaps into place.
  7. Install the antenna wires: the black wire attaches onto Main and the white wire attaches onto Aux .
  8. Replace the card cover and tighten the retaining screw.
  9. Turn the notebook right-side up, re-install the battery, re-attach the power cord, and restart the PC.

Method 4: Verify the external Bluetooth device is correctly installed or recognized in Windows XP

Configure the Bluetooth device

  1. On the Hardware tab of the Bluetooth Configuration window, verify the Add the icon to the Start menu option is selected, and click Next .
  2. Enter a unique name in the Computer name : field, select the type of PC in the Computer type: field, and click Next .
  3. Click Next to begin the configuration of Bluetooth services.
  4. Verify that all of the desired Bluetooth services are selected, click Next , and follow the instructions.

Check the status of the Bluetooth device

  1. On the Hardware tab of the Bluetooth Configuration window, check the status of the device in the Device Status: field.
  2. On the Accessibility tab, in the Allow: field, select All devices .
  3. On the Discovery tab, select Report all Bluetooth devices from the drop-down menu, and see if the desired device is listed.
  4. If the desired Bluetooth device is not listed, locate the manufacture's documentation and install the required software.

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